Anonymous Customer wrote on 27-Oct-2011
Most of the items have yet to arrive and I have had to report this back which is unnecessar hassle
Clifford James wrote on 27-Oct-2011
Please accept our apologies for this. I have been in touch with the couriers today to find out the reason for the delay; they have informed me that unfortunately your order had gone missing in transit. Sadly we would have been unaware of this until you contacted us.
having checked your account I can see that Rachael from our customer service dpet has arranged for your order to be re-despatched today and will be with you within 3-5 working days. If you experience any further delays, please contact us as soon as possible so that we can investigate and rectify the problem right away. Our customer service department can be contacted on 0871 911 7000. Once again my sincere apologies and I do hope that this has not deterred you from ordering from us in the future