Clifford James Reviews

Consumer ratings of Clifford James

Feedback for www.clifford-james.co.uk has been compiled from57186 Customer Reviews

  • Feefo member since
  • 22/05/2008
  • Clifford James sells mens and womens shoes and clothing, and has a database of over 600,000 loyal customers. Although, the business has become one of the largest suppliers of shoes in the UK, we have never lost sight of what has taken us here, namely quality and value for money.

  • Website

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.clifford-james.co.uk
12-May

Farah Grey Thermal Long Sleeved T-Shirt - 2 pack

Service
Product

Service rating : this was supposed to be a 2 pack, I only got 1
Product rating : this was supposed to be a 2 pack, I only got 1

Read more
My sincere apologies for this error. I can see that this is the first time you have contacted us about this issue. Sadly we would have been unaware that this item was missing until you let us know so I will arrange for the missing vest to be sent to despatch today for you

All the best

Tom
19-Feb-2013

Farah Grey Thermal Long Sleeved T-Shirt - 2 pack

  • Customer also reviewed:
  • Dining Chair Booster Cushions
  • Farah Grey Thermals with fly
Service
Product

Service rating : VERY GOOD SERVICE
Product rating : PRODUCT IS OVER PRICED

Read more
Thank you - much appreciated
04-Dec-2012

Grey Thermal Long Sleeved T-Shirt - 2 pack

Service
Product

Service rating : Normally very good, but was let down this time.
Product rating : Glad your email said '2 pack', what I got was one T-shirt and had to ring up and complain. After a brief debate about the order I was told another one would be sent out and it was, thank you. I may not order on line again, will stick with order forms or telephone.

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Thanks for your feedback and for letting us know about this error on our website. Our webteam are currently correcting this. Errors of this nature are very rare so I do hope that you choose to give our website another try.

All the best

Tom
02-Dec-2012

Grey Thermal Long Sleeved T-Shirt - 2 pack

  • Customer also reviewed:
  • Peake Bodywarmer
Service
Product

Service rating : excellent product excellent service
Product rating : excellent service, excellent product

Read more
Thank you for very much for your positive feedback. Much appreciated.
27-Nov-2012

Grey Thermal Long Sleeved T-Shirt - 2 pack

  • Customer also reviewed:
  • Grey Thermals with fly
  • Supermocs Men's Slippers
Service
Product

First rate service

Read more
Wow! Great feedback - many thanks
28-Oct-2012

Grey Thermal Long Sleeved T-Shirt - 2 pack

  • Customer also reviewed:
  • Grey Thermals with fly
Service
Product

Service rating : Evrery item ordered is good quality and was delivered on time
Product rating : keep me nice and warm

Read more
Fantastic to hear - thank you
23-Mar-2012

Grey Thermal Long Sleeved T-Shirt - 2 pack

  • Customer also reviewed:
  • Samuel Windsor Italian Leather Belts
  • Supermocs Men's Slippers
Service
Product

Service rating : The supamoks are faulty and are being returned.
Product rating : There was only one t-shirt in the pack. The one I received fitted ok.

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Thank you for your feedback and I am so sorry for the problems you have experienced on this order. I have taken a look at your account and notice that this is the first time you have contacted us regarding this. Please give us the opportunity to rectify this situation and we will do our utmost to ensure you are a happy customer again. Our warehouse staff are generally very accurate indeed so I must apologise that we have inadvertently only sent you one vest. We do take measures to ensure that mistakes of this nature are kept to a minimum but sadly human error does intervene, I have arranged for the missing vest to be sent to you today. I’m so sorry that these Supa Mocs have clearly proven to be incorrectly manufactured. Our quality control team does their very best to check as many items as possible before they are released, but given the sheer volume of stock it is not practical to check every item. I can see from your comments that you have taken advantage of the 30 day worn or unworn Free Returns service implemented for this kind of eventuality enabling us to send a replacement pair to you with minimum delay and at no cost to yourself. As soon as these shoes are received into our warehouse a replacement pair will be despatched to you as a priority. If there is anything else we can do to further assist you with your order please call our customer service department on 0871 911 7000 or email on customerservice@clifford-james.co.uk who will be happy to help.

Kind regards

Louise
Clifford James
12-Mar-2012

Grey Thermal Long Sleeved T-Shirt - 2 pack

  • Customer also reviewed:
  • Brown Fleece Lined Moccasin
  • Grey Thermals with fly
  • etc.
Service
Product

1st class service.thank u.

No Comment
06-Feb-2012

Grey Thermal Long Sleeved T-Shirt - 2 pack

  • Customer also reviewed:
  • Anti Blister Socks
  • Unisex Waterproof Shoes
Service
Product

Service rating : More supervision and training for despatch staff to avoid irritating and disappointing missing items on orders.
Product rating : These items arte really excellent and avoid the need for any other layers under outdoor clothes even in the present cold spell. Oustanding product, the best ever.

Read more
No Comment
25-Jan-2012

Grey Thermal Long Sleeved T-Shirt - 2 pack

Service
Product

Mix up on the order BUT sorted out well

No Comment
24-Jan-2012

Grey Thermal Long Sleeved T-Shirt - 2 pack

  • Customer also reviewed:
  • Grey Thermals with fly
  • Ladies Thermal Long Sleeve Vest
  • etc.
Service
Product

Service rating : A quick delivery but a complete mix up with the order
Product rating : Product good but only one T-shirt sent

Read more
Please accept my sincere apologies for the inconvenience caused by this mix up. Our warehouse staff are generally very accurate indeed so I must apologise that we have inadvertently left items out of your parcel. We do take measures to ensure that mistakes of this nature are kept to a minimum but sadly human error does intervene. I do hope that this very rare error does not deter you from ordering from us again in the future.

Kind regards

Louise
Clifford James