Designers Guild Online US Reviews

Consumer ratings of Designers Guild Online US

Feedback for www.designersguild.com/usa-shop-online/shop-home/ has been compiled from108 Customer Reviews

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15/11/2011
Designers Guild offers an ever expanding collection of bedding, rugs, cushions, blankets, throws, quilts, towels, bags and home fragrance with every collection launch, offering superb quality, beautiful design and the very best materials with an extensive colour palette.
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Date	Product	Rating	Customer Review	Reply from www.designersguild.com/usa-shop-online/shop-home/
Jan-11-2013	Christian Lacroix Forum Sevres Throw Pillow - (CCL002/03)	Service Product	Service rating : vg Product rating : very good	No Comment
Jan-06-2013	coniston bath towel towel 51x28" - (BT072/07B) Customer also reviewed: coniston washcloth 13x13" - (BT072/07F)	Service Product	Service rating : Fast shipping, packaging appropriate. Product rating : Thankfully items were on sale. At full price, I would have been disappointed with the quality. Towels from Restoration Hardware are easily better quality and more affordable.	No Comment
Jan-05-2013	autumn regatta multi coloured kids rug - (DHR141/01)	Service Product	Had difficulty putting though the transaction since you are UK based and my credit card is based in America. Read more	Thank you for your feedback. If you ever have difficulty with your credit card, please call our office at 212-967-4540 and we will try and work this out for you.
Jan-02-2013	Perreau Turquoise - 24X12 - (CCDG0041) Customer also reviewed: Perreau Granite - 24X12 - (CCDG0037)	Service Product	Service rating : I haven't received my good yet so it's a bit premature to send a survey! Product rating : I haven't received my good yet so it's a bit premature to send a survey!	No Comment
Dec-11-2012	coniston bath towel towel 51x28" - (BT072/09B) Customer also reviewed: olsson peony hand towel towel 39x20" - (BT073/02H) coniston hand towel towel 39x20" - (BT072/10H) etc.	Service Product	great customer service and easy to place orders	No Comment
Dec-06-2012	Les Anges Baroques Notebook - (KSW300/01) Customer also reviewed: Mimi Girl Art Doll - (KCN225/04)	Service Product	Service rating : parcel arrived very quickly and the product was awesome Product rating : fantastic	No Comment
Dec-05-2012	Coniston Fuchsia Bath Mat - 20X35 - (BT0021) Customer also reviewed: coniston washcloth 13x13" - (BT072/10F) coniston hand towel towel 39x20" - (BT072/10H) etc.	Service Product	Quality products, easy website to maneuver, always quick shipping.	No Comment
Dec-04-2012	varese alchemilla cushion - (CC1190/03)	Service Product	Service was excellent. Product fine.	No Comment
Nov-29-2012	GIACOSA BOUDOIR SHAM 12x 16" - (A/BU873/01A) Customer also reviewed: leblond boudoir case - (A/BU025/01A) greenwich village boudoir sham - (A/BU842/01A) etc.	Service Product	I did not know that in additon to the 4 classes I ordered that 4 pillows would come as well. Now I am overflowing with pillows. (I didn't need thepillows just the cases). It didnt seem to be that way on the webiste. Maybe make it more clear? Love the quality of the cases!	No Comment
Nov-25-2012	houston european sham - (A/BO867/01B)	Service Product	generally I love the DG quality and normally I would score excellent, but the last time I ordered shams (houston european sham) earlier this year, one of them was poorly stitched with the back side of the sham too large as compared tot the front side, which makes ironing them difficult. Read more	Thank you for your feedback. We are very sorry to hear that you have received an unsatisfactory product from Designers Guild. Whilst we hope this never happens, we aim to prioritize all replacements, and should you ever receive a faulty product from Designers Guild, please do let us know and we will work to arrange a replacement for you as swiftly as possible,
Nov-20-2012	Sarafan Area Rug - (DHR090/01)	Service Product	Service rating : I love love love DG, but I think it is odd that the sales are different for US and UK. Wish it was easier to order fabric!! Product rating : I like it very much, but the color is a bit different from what I saw on-line. Read more	Thank you for your feedback. We are sorry to hear that your rug did not quite match the description. Occasionally colors may sometimes appear to differ according to screen resolutions; particularly when the color is very slight. We take great care however to photograph our products with a true likeness, and to describe the product fully on our website. We are grateful for your feedback however, and will look into this matter. If you are interested in the Designers Guild fabric you can call your local fabric stockist and they will be able to assist you. You can find your local stockist on our website at: http://www.designersguild.com/stockists/ The product offer is slightly different in the US than the UK and bank holidays also differ at times which may be why the sales/promotions are different at times. We do try to offer great promotions to our customers and send out emails quite often with different discounts. You can subscribe to our mailing list to receive these discounts.
Nov-14-2012	union square boudior case - (A/BU23/01A)	Service Product	Service rating : Everything was great! Product rating : Beautiful pillows!	No Comment
Nov-12-2012	tribeca queen fitted sheet - (A/BS21/01Q) Customer also reviewed: houston queen flat sheet - (A/BF867/01Q)	Service Product	Service rating : Very easy to use Product rating : Great	No Comment
Nov-05-2012	Varese Marine Blue Cushion 18x24" - (CC1190/08) Customer also reviewed: Delphi Natural Cushion - (CCDG0064)	Service Product	Service rating : Excellent and quick service! Product rating : Fantastic colorful cushion!	No Comment
Oct-28-2012	Rohini Marine Blue Blanket 51x75" - (BLWT192/02)	Service Product	Service rating : Great! Product rating : I have been following Tricia Guild for decades. Very inspiring product lines!	No Comment
Oct-25-2012	watelet queen duvet cover - (A/BQ026/01Q)	Service Product	Service rating : Excellent shipping time. WOW! Product rating : I will not be using the duvet until my renos are done in approx 1 month. The colour of the duvet is not has yellow as I hoped but I still love it. I trust I will be very pleased with the quality. I will let you know.	No Comment
Oct-25-2012	Eberson Cobalt Blue Rug 79x118" - (DHR183/02)	Service Product	Service rating : Great service and very nice items Product rating : Very good quality rug will check out DG for more items	No Comment
Oct-10-2012	fretz magenta bath sheet - (BT066/01S) Customer also reviewed: fretz magenta hand towel - (BT066/01H)	Service Product	Service rating : love the site and the fast service Product rating : OMG...love the color and the texture	No Comment
Oct-05-2012	valadier teal cushion - (SC1651/03) Customer also reviewed: lily of the valley box set of 3 votive scented candles - (G/DG39110) fretz magenta bath sheet - (BT066/01S)	Service Product	Service rating : Designers Guild is a wonderful company with wonderful products! Product rating : Beautiful silk pillow!	No Comment
Oct-05-2012	GIACOSA QUEEN DUVET COVER 88x96" - (A/BQ873/01Q) Customer also reviewed: GIACOSA STANDARD PILLOWCASE 20x26" - (A/BH873/01A) GIACOSA QUEEN SHAM 20x30" - (A/BO873/01A) etc.	Service Product	Service rating : I love your website and the service is always excellent. Product rating : Love the design on the Giacosa Duvet	No Comment
Sep-27-2012	Corales Cobalt - 91X91 - (BSP0001) Customer also reviewed: Kasida Ocean Multi Blanket 51x75" - (BLWT189/01) flamingo park beach bag - (EBEBAG/002)	Service Product	Service rating : Excellent service! Product rating : Love the quilt! Looks spectacular on our bed. Bold & saturated colour. The only reason I didn't give it an excellent rating is due to the chemical-like smell. Because it requires dry-cleaning, I had to put it out on the clothesline for a day before using it. Read more	No Comment
Sep-09-2012	Chameli queen duvet 88x96" Customer also reviewed: amala azure cushion - 60x45cm Jacaranda Indigo Blue Cushion 18x24" etc.	Service Product	My order was at my door in 2 days and all the products I received exceeded my expectations in both quality and aesthetics.	No Comment
Sep-06-2012	Amala King Duvet Cover - 105X96 Customer also reviewed: Amala King Sham - 20X36 chenevard european pale rose and slate grey cushion	Service Product	Service rating : This rating could change in the near future, however as of today I have to give a "Poor". The reason is one of the items I ordered was damaged (torn). I have sent e-mails to 3 different e-mail addresses, and all e-mails have been returned. The e-mail address that have come back to me are: shoponlineus@designersguild.com (taken from the confirmation e-mail) usonlinereturns@designersguild.com (taken from the website) and usinfo@designersguild.com I FINALLY found a New York phone number to call and hopefully will have resolution to my problem within a week or so. However, please note: PLEASE UPDATE YOUR CONTACT INFORMATION ON YOUR WEBSITE FOR THOSE OF US WHO MAY RUN INTO A PROBLEM WITH THEIR ORDER! Other than this issue, everything else has been good so far, and I LOVE the design of my duvet cover! Product rating : I love the pattern of this cover and love that the fabric is soft and WASHABLE! Read more	No Comment
Sep-02-2012	portier single duvet cover Customer also reviewed: portier double duvet cover portier super king duvet cover etc.	Service Product	Service rating : My order was cancelled due to a 'system issue' and my payment refunded as GDUS could not supply my request as advertised. Product rating : My order was cancelled due to a 'system issue' and my payment refunded.	No Comment
Sep-01-2012	coconut grove cobalt bath towel towel 51x28"	Service Product	So glad I can get Designers Guild in US	No Comment
Sep-01-2012	Royal Collection Morel Chartreuse Green Thro Pillow 12x24" Customer also reviewed: ornamental garden multi coloured cushion	Service Product	Service rating : Website was easy to navigate & very fast shipping. Product rating : Colour and texture was better than expected. Could have done with being slightly larger for my purposes.	No Comment
Aug-31-2012	Arietta Lime Green Cushion 16x16" Customer also reviewed: Arietta Turquoise Cushion 16x16"	Service Product	Service rating : Purchase was fast and efficient . Would like so me more merchandise options to choose from! Very hard to get by in the US, and very expensive. Product rating : love the brand and quality	No Comment
Aug-31-2012	coniston bath towel towel 51x28" Customer also reviewed: coniston hand towel towel 39x20"	Service Product	Met my expectations	No Comment
Aug-30-2012	Svoboda Chalk Rug 63x102" Customer also reviewed: tulgarn cocoa king flat sheet Arietta Turquoise Cushion 16x16" etc.	Service Product	A rug was announced 50% off what when clicking on it, it would not show any discount. I guess it was a bug. But I sent an email and was never answered.	No Comment
Aug-30-2012	dujardin king duvet cover Customer also reviewed: dujardin king fitted sheet greenwich village standard pillowcase etc.	Service Product	Service rating : They were moving so didn't get back to me. And when they did, they never addressed my concerns. Product rating : I ordered 3 different styles to spruce up my bedroom, putting aside a high thread count for design. What I got looked like the exact same color and print. They all had the same stripes and color on a field of white. Some of the stripes were a different thickness. On the website it said one item was backordered yet all items came at the same time in decent timing. Read more	No Comment
Aug-30-2012	Rohini Cassis Pink Blanket 51x75"	Service Product	Service rating : I wish that the full UK selection was available and also the furniture such as sofas and armchairs. Product rating : It was not as soft as I expected. It's a bit scratchy.	No Comment
Aug-30-2012	lario cobalt pk 4 napkins	Service Product	Service rating : Came in a reasonable amount of time Product rating : I love the color and Cobalt was not easy to find in an upscale napkin. I was given 8 as a gift and ordered 4 more myself.	No Comment
Aug-30-2012	coniston bath sheet towel 65x39" Customer also reviewed: coniston washcloth 13x13" coniston hand towel towel 39x20"	Service Product	Service rating : Have always had great service and usually the product is fantastic. Product rating : The bright magenta sheets lost their colour after the first wash. They are now a muddy pink, very disappointing and had I know they would have lost that much colour I would not have purchased them. The bright green ones are great. Read more	No Comment
Aug-30-2012	trevelyan heather cushion Customer also reviewed: rochester turquoise cushion mariedal cobalt blue cushion	Service Product	My experience was terrific and I think their products are wonderful. My suggestion - in the last little while I have experienced difficulty in using their promotional codes on check out as they do not seem to work.	No Comment
Aug-30-2012	Torana Violet Lilac Blanket 51x75" Customer also reviewed: kala lapis tablecloth + 6 napkins lime flower large scented candle etc.	Service Product	Website is very easy to navigate, find all options, and beautifully designed.	No Comment
Aug-30-2012	Heskt Alabaster bath sheet 39x63"	Service Product	Service rating : I have no additional comment Product rating : does not absorb water	No Comment
Aug-29-2012	Paseo Jais - 79X118 Customer also reviewed: Jacaranda Indigo Blue Cushion 18x24" Haute Couture Boxed Notecards x 8	Service Product	I was a bit disappointed as my carpet went on sale for 20% off while it was on back order and I sent a note asking for a reduction in the price I was charged but never heard back from anyone at Designers Guild.	No Comment
Aug-29-2012	dujardin queen duvet cover Customer also reviewed: dujardin standard sham dujardin queen fitted sheet etc.	Service Product	I love Designer's Guild! My favorite thing is the bedding! I can't find anything else out there that matches the beautiful designs and luxurious quality of their bedding. I will always keep coming back whenever they have sales or offer promotional discounts!	No Comment
Aug-29-2012	dujardin twin duvet cover Customer also reviewed: mariedal cobalt blue cushion Arietta Turquoise Cushion 16x16" etc.	Service Product	I was very pleased with the srevice ... very effecient.	No Comment
Aug-28-2012	mariedal peony pink cushion	Service Product	Service rating : Awesome service A+++, I could not believe how quickly my order was delivered right to my door - all the way from the UK to a small town in Canada in days! Thank you DG Product rating : Product was as exactly as I had seen before, excellent quality! I have many Designer Guild cushions and throws and love them all! Read more	No Comment
Aug-28-2012	cietti berry cushion Customer also reviewed: valadier teal cushion	Service Product Latest Service Product	Service rating : Everything was fine! Product rating : Excellent quality! 28-Aug-2012 Service rating : I ordered Online US and noticed they shipped from UK. No addiotional fees applied! I've called them in the past and they have been incredibly helpful. I saw a DG pillow on on sale at Gilt.com. Gilt.com were out of stock, so I called DG and got it for the same price! I'm now a hugh fan of DG! Thank You DG! Product rating : This is a lovely cushion. Excellent fabric and insert. 28-Aug-2012 Service rating : Excellent site! Product rating : Stunning design and fabric, true to picture. 28-Aug-2012 Service rating : Great service! Product rating : Excellent fabric and insert, true to picture online! Read more	No Comment
Aug-28-2012	Dolls House queen duvet set 88x96" Customer also reviewed: Miss Muffet Magenta Cushion 16x16" Kitty Cat Lemon Cushion 16x16" etc.	Service Product	Service rating : I love the bedding I ordered for my daughter. I was surprised and not happy to see an additional charge beyond the order total (no ship charge either). It was not mentioned on the site. It was ?? under $10. Seemed mis-leading to me. Product rating : Love the design. Cotton seems a little stiffer than I thought it would be. ADORABLE though. When you look at the fabric swatch on your site it has yellow. In the bedding. you don't see yellow. I assumed it was hard to see the true colors and wanted yellow as we have a yellow bookcase. I still love it though. Read more	No Comment
Aug-28-2012	going places blanket	Service Product	Great service and fast delivery to the United States.	No Comment
Aug-10-2012	Royal collection tulip tree aster throw pillow	Service Product Latest Service Product	Service rating : Easy to order once I figured out the secure visa system with the help of your NYork City staff, who was tremendously helpful via telephone. Product rating : Great fabric, well-made and luxurious inserts. Great packaging and instructions. Pillows could be larger, for my space....but you don't make them larger, otherwise I would exchange them for larger pillows. 10-Aug-2012 Service rating : I love having access to these products in N. America. I want a Canada store and a Canada online service. Product rating : Please make these in larger sizes 20 x 20 or even 22 x 22 or 24 x 24....need some choice in terms of pillow sizes you offer. Read more	No Comment
Aug-08-2012	poppy daisy patch quilt	Service Product	Service rating : East to order and return. Quick shipping. Product rating : Poor quality in the material with a rough feel. Some of the colors were the same as it showed online and some were quite different then it showed online (so it doesn't seem like a monitor issue.	No Comment
Aug-07-2012	battista saffron blanket Customer also reviewed: bergius cobalt blanket brooksville grass blanket etc.	Service Product	Always a pleasure doing business. Fast shipment.	No Comment
Aug-05-2012	nabucco pearl rug	Service Product	Service rating : Came quickly, delivered nicely. Great service!! Product rating : I LOVE my rug. It is perfect!	No Comment
Aug-04-2012	Jubilee Damson - 16X16 Customer also reviewed: Jubilee Ivory - 16X16	Service Product	The items were backordered, but actually reached me before the backorder date. I am very pleased with the pillows and the service	No Comment
Aug-04-2012	fretz magenta bath sheet Customer also reviewed: fretz magenta washcloth fretz magenta hand towel	Service Product	Service rating : Wish more of the UK products was available more quickly in the US Product rating : The towels are a bit thin	No Comment
Aug-03-2012	aiola white king set	Service Product	Service rating : My experience with the company is as expected for a well-run, professional business, but unexceptional. This is good though - I have no problems or complaints. Product rating : The wonderful quality and superior design surpass any others products of the same genre that I have purchased. Fabulous and worth every penny; lovely to open a box and find that the product(s) exceeds your expectations. Read more	No Comment

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