Fishtec Reviews

Consumer ratings of Fishtec

Feedback for www.fishtec.co.uk has been compiled from19347 Customer Reviews

  • Feefo member since
  • 22/05/2008
  • Fishtec is firmly established as one of the leading mail order fishing companies in the country. With next day delivery and a friendly and knowledgeable sales team it's easy to see why we have become so popular with our customers.

  • Website

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Reviews

DateProductRatingCustomer ReviewReply from www.fishtec.co.uk
08-Aug-2012

Airflo Forty Plus Nantec Rods

  • Customer also reviewed:
  • Cortland 444 Ice Blue Intermediate Fly Line
  • Braided Loops Trout Sinking
  • etc.
Service
Product
Latest
Service
Product

Service rating : Normally excelent, just a problem with broken rod tip see below.
Product rating : One of the ROD top tips has broken on the first fish. I did fill out the online complaint form but heard nothing.

09-Aug-2012
Service rating : Had a problem with a broken rod tip on first trip out with it. Filled out form explaning problem. Was contacted within hours by Fishtec & they are resolving this. Not yet recievd replacement but so far quick reply & very helpful.

I cant fault these guys..quick & efficent!!
Product rating : Not yet recieved replacement as it was less than 24 hours ago I reported breakage & replacement is on its way to me. Happy customer so far!!!

Read more
Oh no, I'm really sorry to hear this! I can assure you defects are extremely rare, so please accept my apologies! We'll be in touch today to get this resolved.

Kind regards


Customer Service
20-Mar-2012

Airflo Forty Plus Nantec Rods

Service
Product

Service rating : service was first class
Product rating : i am very happy with the rod and the service

No Comment
01-Feb-2012

Airflo Forty Plus Nantec Rods

  • Customer also reviewed:
  • TF Gear Chill Out Fleece Jacket
Service
Product

Service rating : Took about 5+ weeks to receive my rod. It was sent to the wrong State in the U.S. Shipping cost was 2/3 the price of the fly rod. I never received my jacket as only the fly rod tube arrived.
Product rating : Good value except the shipping

Read more
Thank you for your feedback. As stated on our web site all overseas orders outside of the EC automatically default to a minimum £10.00 postage and packaging charge. The exact postage will be calculated when the order is processed and customers are then informed by email prior to despatch. The charges passed on to our customers are at cost, we make no profit from carriage charges levied on us by the courier companies.
I can see that there was a delay in you confirming that you were happy to pay the carriage charge for your order. Unfortunately during this period the Fleece that we had on sale sold out. I can confirm that you were not charged for this item.

Kind regards

Tom
Fishtec
26-Jan-2012

Airflo Forty Plus Nantec Rods

Service
Product

Service rating : Excellent service,so quick!
Product rating : superb rod for distance!

No Comment
05-Jan-2012

Airflo Forty Plus Nantec Rods

Service
Product

Very good service. Appreciate being kept informed of status of order and being provided with tracking details.

No Comment
19-Dec-2011

Airflo Forty Plus Nantec Rods

Service
Product

Service rating : great service very quick delivery cheer thanks
Product rating : very pleased with purchase 3 months before i try it out

No Comment
01-Dec-2011

Airflo Forty Plus Nantec Rods

Service
Product

Service rating : rod snapped third cast
Product rating : rod snapped third cast

Read more
Thank you for your feedback. Really sorry to hear that your rod escaped our tight quality control procedures. I have taken a look at your account and notice that this is the first time you have contacted us regarding this. Please give us the opportunity to rectify this situation by contacting our customer service team at customerservice@fishtec.co.uk or on 0871 911 7002 who be happy to replace the broken section free of charge.

Kind Regards

Tom
Fishtec