Feedback for this supplier has been compiled from 909 Customer Responses
At Samara James, we specialise in perfectly cut Hearts and Arrows diamonds with superb levels of fire, scintillation and brilliance.
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Service
Score guide
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Everyone who we dealt with at Samara James from the initial enquiry through to the final delivery of our beautiful wedding rings was fantastic... I really can not praise the staff enough for there incredible customer service and professionalism. They are obviously experts in there field and incredi...
I was a little hesitant to begin with buying an expensive item online, and without knowing anything about the company, quality, service, risks etc. When I called I soke to Rob who took me through everything I needed to know. Also there was no feeling of obligation or pressure to purchase. Rob wen...
Sales consultant could not have been more helpful.
The service was outstanding and prompt.
Good customer service, in the face of adversity and very flexible in opening hours
Excellent customer service and a perfect ring.
excellent
I was very nervous about ordering such a personal and expensive ring over the internet but I can honestly say the service from start to finish was excellent!! Delivery on time as promised as I needed the ring before Xmas, PHEW! We will be back for our wedding rings....
Staff were very good
Excellent service from start to finish - helping me choose the ring/diamond, ensuring I had the right sizes/characteristics, and then delivering it when they promised. No faults
Very friendly staff who were able to provide sound advice. No presure was put on me to make a purchase, when speaking to various members of staff. The ring was delivered swifty. Great company to deal with and a fantastic product recieved.
Phillippa was very helpful and provided an excellent service. I would recommend them to everybody I know looking for an engagement ring. Very professional.
Samara James were superb, staff very friendly and helpful. In no way did we ever feel any pressure to buy from them. We got a beautiful engagement ring and will absolutely go back to them for our wedding rings.
Fantastic customer service- my ring was too big so they sent me a new one for free. Reliable and nicely presented. No stress. I'd recommend highly and I'd use again
Cannot recommend Samara James enough. Helped me out at very late notice, supplied a beautiful piece of jewellery, extremely helpful and polite staff ... wonderful!
great help when needed
Exellent service, great staff, true to their words!
Rob Bradley was very informative. Service was good & order was recieved on date agreed.
had a call and very helpful
I rate this company as first class and for sure will be in touch with them for my wedding rings
Great advice - would highly recommend!
fantastic communication, did everything they said there were going to. We will definitly be getting our wedding bands for there.
Real confusion over changing the size of my wedding ring. One of the people on the phone got slightly annoyed with me for having to change it for the 3rd time. I had to chase up the company to see what was going on with the order. Someone at the company had gone on holiday and had not handed over th...
I chose Samara James becuase I wanted buying an engagement ring with my fiancee to be an experience rather than just buying a box with a ring in it. It was one of the most pleasurable shopping experiences I have ever had and my finacee was hugely impressed with how well 'I' had done finding SJ. Rea...
Customer service at Samara James is second to none. I would recommend anyone to use them.
