Samuel Windsor Reviews

Feedback for www.samuel-windsor.co.uk has been compiled from57232 Customer Reviews

Feefo member since
22/05/2008
Samuel Windsor shoes offer the unique combination of unrivalled comfort and rugged wearability which is the hallmark of genuinely crafted handmade shoes. Our range also includes an extensive selection of cotton shirts, silk ties, trousers and 100% Pure New Wool suits. You will be stunned at our prices and reassured by our 30 day worn or unworn money back guarantee
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Date	Product	Rating	Customer Review	Reply from www.samuel-windsor.co.uk
04-May	Men's Chino Trouser - Red Customer also reviewed: Men's Pleated Chinos - Tobacco Jumbo Cord Trousers - Pistachio	Service Product	prompt service and delivery Read more	Much appreciated - thank you !
03-May	Men's Chino Trouser - Red Customer also reviewed: Men's Chino Trousers - Chocolate Premium Socks Plain - 10 pack	Service Product	Service rating : Rating says it all Product rating : Rating says it all Read more	Great to hear - thank you for the positive feedback
30-Apr-2013	Men's Chino Trouser - Red Customer also reviewed: Men's Chino Trousers - Emerald Green	Service Product	Service rating : SW ship consistently good products and are a mail order company I trust. Product rating : Good value for money Read more	Good to hear – thank you for your feedback!
25-Apr-2013	Men's Chino Trouser - Red Customer also reviewed: Men's Pleated Chinos - Bright Blue Men's Chino Trousers - Emerald Green	Service Product	Service rating : Have previously obtained shoes from Samuel Windsor and found the quality of the shoes as well as the recently received chino trousers very good quality and rfeasonably priced. Product rating : Have been trying to find coloured trousers for holiday wear for some time and these are exactly what I wanted. Read more	Thank you for your feedback. Its great to hear that you love our shoe and clothing range as much as we do. Much appreciated.
25-Apr-2013	Men's Chino Trouser - Red Customer also reviewed: Classic Deck Shoe - Brown Waxy - Rubber Sole	Service Product	Service rating : Have always had excellent service. delivery is on time and returns speedily dealt with. Quality of product excellent. Product rating : Wrong fit for me Read more	Thank you so much for taking the time to leave this feedback – much appreciated.
24-Apr-2013	Men's Chino Trouser - Red	Service Product	Service rating : Prompt service and excellent value Product rating : Good quality material, stitching fine, zip not of the same quality Read more	As Above
17-Apr-2013	Men's Chino Trouser - Red Customer also reviewed: Classic Plain Toe Cap Quarter Brogue - Black Classic Monk Shoes - Burgundy-Brown etc.	Service Product	refused to accept credit card, very high postage, of poor quality Read more	Thank you for your feedback. I am so sorry for the frustrating delay. Unfortunately we suffer from a level of fraudulent orders and because of the high value of your order our system took the precaution of asking payment by direct transfer. This, in no way means that we suspect you of fraud, it is just a frustrating process that we both as innocent parties are put to because of a small minority of credit card fraudsters. All the best Tom
16-Apr-2013	Men's Chino Trouser - Red Customer also reviewed: Needle Cord Trousers - Grey Churchill Black Leather Lined Moccasin etc.	Service Product	Service rating : Great service, never any problems Product rating : Nice product and fit...only criticism is the quality of zips on SW trousers Read more	Thank you so much for taking the time to leave this feedback – much appreciated. I will let our purchasing team know about your comments. All the best Tom
09-Apr-2013	Men's Chino Trouser - Red Customer also reviewed: Jumbo Cord Trousers - Mustard Button Neck Jumper - Navy etc.	Service Product	Service rating : Almost excellent; deduction made due to confusion over refund (didn't explain what it was for at time and referred to 'returns'). Also 1st order a bit slow in coming. Product rating : Nice trousers Read more	Thanks for your feedback. My apologies for the confusion, sadly we had sold out of one of the products you order and issued you with a refund. All the best Tom
19-Feb-2013	Men's Chino Trouser - Red Customer also reviewed: Men's Pleated Chinos - Bright Blue	Service Product	Service rating : Everything has been good, I am at fault as I ordered too small a size. Product rating : I am sorry to say I will have to return the trousers for a larger size i.e. ww waist 31 leg Read more	Thank you so much for taking the time to leave this feedback – much appreciated
04-Feb-2013	Men's Chino Trouser - Red Customer also reviewed: Moleskin Trousers - Rust Men's Chino Trousers - Peacoat Blue	Service Product	Your service is first class, efficient, without hasle and very good value. Read more	Thank you for the great feedback – much appreciated
03-Feb-2013	Men's Chino Trouser - Red Customer also reviewed: Men's Chino Trousers - Camel 6 Pack of Multi Coloured Socks	Service Product	Service rating : very good service and packaging, quickly delivered. Product rating : very good quality and fit Read more	Thank you so much for taking the time to leave this feedback – much appreciated!
27-Jan-2013	Men's Chino Trouser - Red Customer also reviewed: Men's Pleated Chinos - Rust	Service Product	Service rating : Good service and straightforward ordering system Product rating : Colour too bright and I prefer the pleated style. I have returned these and requested replacement with Stone pleated Chinos BVG154 Read more	Great to hear – thank you !
25-Jan-2013	Men's Chino Trouser - Red Customer also reviewed: Men's Pleated Chinos - Bright Blue Prestige Epsom: Brown	Service Product	Ordering was easy. Goods arrived on time. Read more	Good to hear – thank you !
25-Jan-2013	Men's Chino Trouser - Red Customer also reviewed: Samuel Windsor Moleskin Trousers - Cashew Samuel Windsor Moleskin Trousers - Teal etc.	Service Product	Service rating : very good service and good value products Product rating : well made and smart Read more	Thank you very much
23-Jan-2013	Men's Chino Trouser - Red	Service Product	Service rating : Good service came earlier than expected. Product rating : Great quality very well made. Good fit . Great price. Read more	Thank you so much for leaving this feedback and great to hear you are so happy !
23-Jan-2013	Men's Chino Trouser - Red	Service Product	Service rating : delivered within stated time,excellent Product rating : brochure stated red chino,but when arrived they were more pink in colour, description was misleading Read more	Thank you for your feedback. Our marketing and photography departments do their best within the constraints of the technology available to ensure that our photographs portray our items in as accurate a manner as possible. However we appreciate that despite our photography department’s best efforts nothing can replace seeing an item 'in the flesh' and for that reason provide our 30 day worn or unworn complete satisfaction guarantee.However we are always seeking ways to improve and as such your comments have been passed along to the teams responsible.
21-Jan-2013	Men's Chino Trouser - Red Customer also reviewed: Short Sleeve Polo Shirt - Cranberry Canvas Navy and Gold Belt etc.	Service Product	Service rating : GOOD Product rating : GOOD Read more	Thank you !
19-Jan-2013	Men's Chino Trouser - Red Customer also reviewed: Rugby Shirt - Navy Soft Twill Shirt - Pistachio etc.	Service Product	Superb super fast and really helpful Read more	Thank you for the great feedback – much appreciated
17-Jan-2013	Men's Chino Trouser - Red Customer also reviewed: Men's Chino Trousers - Camel Cotton Jeans - Claret	Service Product	Service rating : Very good Product rating : Very good Read more	Thank you
16-Jan-2013	Men's Chino Trouser - Red	Service Product	Service rating : delivery etc was very efficient as was the returns service. Product rating : trousers were a poor fit and have now been returned. Read more	Thank you for your feedback. Its a shame that these trousers did not meet your expectation. I have just checked and we have not received them back yet but just as soon as we do we will let you know and process your return the same day
10-Jan-2013	Men's Chino Trouser - Red	Service Product	First class service thank you Read more	Great to hear ! You are welcome
10-Jan-2013	Men's Chino Trouser - Red	Service Product	Service rating : Good catalogue with well described articles. Delivery was speedy. Price was good. Product rating : Fabulous colour and good quality of trousers. Read more	Wow ! This is great feedback. Its good to see all of our hard work is paying off.
10-Jan-2013	Men's Chino Trouser - Red	Service Product	Service rating : Delivery excellent Product rating : Poor quality & Baggy product hence returned for refund Read more	Thank you for your feedback and I am really sorry that the Chinos did not meet your expectations. I have just checked and we have not received the trousers back yet but just as soon as we do we will let you know and process your refund the same day
30-Dec-2012	Men's Chino Trouser - Red Customer also reviewed: Two-Fold Cotton 100's Formal Shirt - Lemon Fine Blue Check Two-Fold Cotton 100's Formal Shirt - Sky Blue White Check etc.	Service Product	Service rating : For some reason the delivery to a business address was not made at the first attempt. The second attempt at my home address was sucessful a week later but very early in the morning.........possibly why nobody about at the initial business address? Product rating : But very creased on opening packaging. Read more	Thanks for your feedback. I am sorry to hear of the difficulties you had with delivery. The first delivery attempt was made at 13.56 on 18th of December, so it is strange that nobody was available to take delivery. It is great to hear that you are happy with the products now that they have arrived. All the best Tom

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