Как се събират отзивите във Feefo?

Събираме независимо отзиви от името на фирмите, които работят с нас. Нашата платформа се свързва само с потвърдени купувачи, за да сте сигурни, че четете отзиви от истински клиенти.

Кой може да остави отзив във Feefo?

Само клиенти с доказателство за покупка могат да оставят отзив във Feefo. Гарантираме това, като се свързваме с купувачите веднага след трансакцията.

Как удостоверяваме отзивите?

Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.

Как се справяме с фалшивите отзиви?

От Feefo не допускаме лица да оставят фалшиви отзиви, защото каним само проверени купувачи да дават отзиви.

Отзиви за Planet Rail | Обслужване на клиенти Отзиви за https://www.feefo.com/reviews/planet-rail | Feefo

Показване на всички 861 прегледа

Доверен клиент

7 years ago

Дата на покупка: 08/02/2017

Very good, efficient service with friendly, helpful staff.

Отзиви за продукти

Доверен клиент

7 years ago

Дата на покупка: 22/11/2016

Made our holiday to Florence and Montreux wonderful. Our friends also enjoyed their 1st trip with Planet Rail and were astounded by the great hotels they had chosen. Already planning our next trip thi

...

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Отзиви за продукти

Доверен клиент

7 years ago

Дата на покупка: 18/12/2015

From my initial telephone call to the final completion of all details, all the members of staff at Planet Rail were full professionals. Dealing unceasingly with all my changes in holiday details.

Отзиви за продукти

Доверен клиент

7 years ago

Дата на покупка: 05/01/2017

Smooth hotel and travel arrangements

Отзиви за продукти

Mr Moles

7 years ago

Дата на покупка: 27/02/2017

Какво каза Mr Moles за Planet Rail:

Efficient. Planning of train journeys excellent as was taxis at gare du nor. And gare du Lyon. Hotels in Zurich and montreaux perfect. Hotel in Rome was at first disappointing mainly because of t

...

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Dr Stewart

7 years ago

Дата на покупка: 13/01/2017

Какво каза Dr Stewart за Planet Rail:

Delivered the tickets and took the money on time, so it was efficient. However, the Google maps supplied left a lot to be desired -- was our Zurich hotel really 800 m from the station?

Andrea Stimson

Planet Rail

7 years ago

Dear Dr Stewart,

Thank you very much for taking the time to review Planet Rail on Feefo. I am pleased to read you found our service to be efficient. Thank you also for the feedback that you would have liked the Zurich map to have been clearer, although I can assure you the distances provided by Google are quite accurate. It is only through constructive feedback such as yours that we can improve the information for future customers.

Best wishes

Andrea

Отзиви за продукти

We found the hotels in Frankfurt and Zurich unsatisfactory. Frankfurt Hotel Manhattan was more like a student hostel than a four-star hotel. The Wellenburg in Zurich had a lot of black mould in the sh

...

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Andrea Stimson

Planet Rail

7 years ago

Dear Dr Stewart,

Thank you very much for taking the time to review Planet Rail on Feefo. Although you did not feel that the hotels in Frankfurt and Zurich matched your expectations, I do appreciate your compliments over the hotel in Vienna. Thank you for bringing your concerns to our attention. We are keen to resolve any issues that may arise whilst a customer is still on holiday. So, it is a shame we did not have the opportunity to put right your concerns while you were away. We are grateful for your feedback which will give us the chance to fully review these hotels again as part of the Planet Rail portfolio for future customers.

Best wishes

Andrea

Доверен клиент

7 years ago

Дата на покупка: 28/01/2017

Yes, we would recommend them and use them again. The reason we have not given 5 stars is that there was a delay between us telling Planet Rail what we would like and Planet Rail responding. The expl

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Отзиви за продукти

Доверен клиент

7 years ago

Дата на покупка: 11/01/2017

Everything was dealt with promptly, and all arrangements were properly made. We came home having had an excellent holiday where everything ran smoothly. Biggest criticism now would be of this rather

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Отзиви за продукти

Mrs Bradbury

Northampton

7 years ago

Дата на покупка: 16/02/2017

Какво каза Mrs Bradbury за Planet Rail:

The process of purchasing the holiday was extremely easy. Our office contact was personable and professional and listened to our requirements. All the train connections had been thoroughly thought thr

...

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Отзиви за продукти

Ms Horsfield

7 years ago

Дата на покупка: 18/06/2016

Какво каза Ms Horsfield за Planet Rail:

Excellent. It would have been beneficial if we had had some of the information earlier e.g. train times to allow us to plan accommodation, more information on the OE. The booklet was really too late.

Отзиви за продукти

Не сте получили покана за оставяне на отзив?

Относно Planet Rail

Planet Rail specialises in tailor-made First Class rail holidays to Europe and beyond. Perfect holidays are as much about the enchanting journey as the enticing destination that awaits you. We are an independent, family-run business with a responsible approach to travel and a belief in providing the more personal and professional service you deserve. In other words we are committed to doing our very best to tailor-make your train holiday.

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01347 825292

The Hawk Creative Business Park, Hawkhills, Easingwold, North Yorkshire, YO61 3FE, United Kingdom

Feefo Trusted Service Awards

Нашите независими награди отличават най-добрите марки по обслужването на клиенти. Победителите се определят въз основа на рейтингите, които получават от своите клиенти.

Какво представляват наградите Trusted Service Awards

Защо да се доверявате на отзивите във Feefo?

Научете повече за Feefo

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Как се събират отзивите във Feefo?

Кой може да остави отзив във Feefo?

Как удостоверяваме отзивите?

Как се справяме с фалшивите отзиви?