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Hello Fiona, Your parcel was delivered to MS FIONA on Thursday 12th October 2023 at 17:12 Please let us know if you haven't received the item, we will raise the concern with the courier service. Your quick reply with confirmation will be highly appreciated. Please update your feedback if you are happy with the item. Many thanks,

Dear Valued Customer, I sincerely apologize for any inconvenience you may have experienced due to the discrepancies in the booklet provided. Regrettably, certain aspects of its content are beyond our immediate control. However, Clement Clarke, the manufacturer for Medix 2000, has got the customer service number or email in the booklet. Please do not hesitate to reach out if you require further assistance or have additional questions. We're here to help. Thank you for your understanding and patience.

Hello Linda, You have placed an order for NAMELETS ID BRACELETS WRITE-ON STYLE - WHITE , CHILD [PACK OF 100] and we have dispatched the same. If you have received the wrong item then you should inform us first with an appropriate image so our sales team can investigate better. Your support in this way would be appreciated. Please find the below screenshots' link for your order confirmation which states the same. https://prnt.sc/tyWL40lWXlHS https://prnt.sc/99qJpELq1ibt Many Thanks,