Dear Sir,
Thank you very much for taking the time to provide us with your feedback. we are truly sorry to hear that you received a wrong item.
We have successfully located your order details and will contact you via email as soon as possible. If you wish to speak to us in the meantime, you may contact us directly at +44 (0) 203 962 1241.
Once again, we would like to apologize for any inconvenience caused by your shopping experience.
If there is anything that we can assist you with or you have any questions, please do not hesitate to get in touch.
Kind regards,