Dear Sir or Madame,
Thank you very much for taking time to provide us with the feedback. We are truly sorry to hear that you are not satisfied with your recent shopping experience.
We have successfully located your order details and will contact you via email as soon as possible. If you wish to speak to us in the meantime, you may contact us directly at +44 (0) 203 962 1241. We are available 7 days a week.
Once again, we would like to apologize for any inconvenience caused by your shopping experience.
If there is anything that we can assist you with or you have any questions, please do not hesitate to get in touch.