Dear Madame,
Thank you for taking time to provide us with your feedback. We are truly sorry to hear that your return was not processed.
We have successfully located your order details and can see that you have been in touch with us via email since. Please rest reassured that your refund has since been processed.
We will continue to investigate internally to ensure future returns are being processed swiftly.
Once again, we would like to apologize for any inconvenience caused by your shopping experience.
If there is anything that we can assist you with or you ave any questions, please do not hesitate to get in touch.
Kind regards,