Dear Customer,
Thank you very much for taking the time out to provide us with your feedback.
We are truly sorry to hear that you are not entirely satisfied with your recent shopping experience.
We see that you were already in communication with a Customer Care agent. We will liaise with that agent to ensure that the appropriate care and attention is given to your inquiry.
We have successfully located your order details and will contact you to resolve this issue as soon as possible.
In the meantime, If there is anything that we can assist you with or you have any questions please don’t hesitate to get in touch.
You may contact us directly on +44 (0) 203 750 1241. We are reachable 7 days a week.