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Thanks for taking the time to provide this feedback. Following on from our telephone call this morning we recognise that this order did not run as smoothly as we expect and would like to apologise for the delay you experienced. Although this was a non-catalogue product, we are still fully committed to giving and meeting accurate lead times for such bespoke offers and acknowledge that we were unable to do so on this occasion. As a valued customer we very much hope that you will continue to use us for your material requirements in future and look forward to the opportunity to provide you with the high levels of service that we always aim for.