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Прегледи на Le Boat

Рейтинг
Изключително
Услуга
4.9
/5
Продукт,
4.7
/5

5

4

3

2

1

24

2

1

0

0

27

рейтинг през последната година

Показване на всички 400 прегледа
RN
Rory O'neill
4 years ago
Дата на покупка: 01/08/2020
Какво каза Rory O'neill за Le Boat:
Reception staff are rude and lack basic people skills. Would turn me off using this company again. Not acceptable.
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Rachel Reditt
Le Boat
4 years ago
Dear Rory, Thank you for taking the time to write a review. We pride ourselves on delivering excellent customer service and are very sorry that you felt this was not delivered to you. We have shared your comments with the base team. The Le Boat Team
Отзиви за продукти

0
Споделете
PH
Paula Harmon
4 years ago
Дата на покупка: 27/07/2020
Какво каза Paula Harmon за Le Boat:
There were two girls at the desk when we were checking in and they were very unhelpful. Life jackets provided were an adult size and not suitable for the children despite the fact that we completed t
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Rachel Reditt
Le Boat
4 years ago
Dear Paula, Thank you for taking the time to write a review. We pride ourselves on delivering excellent customer service and are very sorry that you felt this was not delivered to you. Thank you for raising this to the attention of the base manager at the end of your cruise. Thankfully, feedback such as this is rare, but we are very sorry any disappointment. The Le Boat Team
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DG
Dave Grey
Cork, Ireland.
4 years ago
Дата на покупка: 22/07/2020
Какво каза Dave Grey за Le Boat:
While the staff were helpful and polite, the check-out was unnecessarily long-winded. It should be possible [and encouraged] to park the boat, take your stuff and leave, without having to queue for 60
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Rachel Reditt
Le Boat
4 years ago
Dear Dave, Thank you for taking the time to provide feedback on your boating holiday with Le Boat. I’m sorry that the check out was not as you would have wanted. We try to be clear around the processes that must be followed by both our Customers and our teams and to create the right expectations. We endeavor to check out our customers as early as we can but this is something that cannot be guaranteed if several parties all turn up at once. We are sorry for any inconvenience and we are delighted to hear that you enjoyed your experience on the River Shannon. We look forward to welcoming you onboard again soon. The Le Boat Team
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Доверен клиент
4 years ago
Дата на покупка: 24/07/2020
My on site customer experience was excellent. On the phone it was good. I have spoken to friends who used le Boat and feel I was overcharged in comparison to their experiences. For the same boat for t
...
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Rachel Reditt
Le Boat
4 years ago
Good Afternoon, Thank you for taking the time to provide a review. We pride ourselves on delivering excellent customer service and we are delighted to hear that you had a warm welcome at the base and over the phone. In relation to the pricing, we are sorry to hear that you feel that you were overcharged. Each year we operate a dynamic pricing model that changes based on occupancy. We look forward to welocming you on board again soon. The Le Boat Team
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ME
Maura Eaton
4 years ago
Дата на покупка: 17/07/2020
Какво каза Maura Eaton за Le Boat:
Helpful and efficient in terms of booking and check-in - great to have a real person at the end of the phone ready to answer any queries!
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Rachel Reditt
Le Boat
4 years ago
Dear Maura, We pride ourselves on delivering excellent customer service and we are delighted to hear that you received just that! We will share your kind comments with the Sales Team. The Le Boat Team
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0
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MM
Melissa Mccarthy
4 years ago
Дата на покупка: 10/07/2020
Какво каза Melissa Mccarthy за Le Boat:
The toilet overflowed and it was the fault of the company, myself and my boyfriend couldn’t sleep in our room one night because the smell was so so horrendous, we had no toilet facilities and all 9 of
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Rachel Reditt
Le Boat
4 years ago
Dear Melissa, Thank you for taking the time to write a review. We are sorry to hear of the problems you experienced during your cruise. As you know from talking to our Base Team, the boat had to be pumped out during your cruise. We appreciate that this is not what you expected and we thank you for raising the issues to the attention of the base team. We apologise for the inconvenience caused to your boating holiday and we understand that measures have been put in place to avoid problems such as this in the future. The Le Boat Team
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0
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CO
Ciaran Obrien
4 years ago
Дата на покупка: 29/06/2020
Какво каза Ciaran Obrien за Le Boat:
really enjoyed the trip
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Rachel Reditt
Le Boat
4 years ago
Dear Ciaran, Thank you for taking the time to provide a 5 star review. We are delighted to hear that you enjoyed your boating holiday on the River Shannon. We look forward to welcoming you onboard again soon. Kind regards, The Le Boat Team
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RD
Ronan Doyle
4 years ago
Дата на покупка: 03/07/2020
Какво каза Ronan Doyle за Le Boat:
We were let out with wipers not working on boat, lots of things missing and were told nothing could be done. Isolated a young lad who addressed most of the issues. Wipers and wet pillows and sheets we
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Rachel Reditt
Le Boat
4 years ago
Dear Ronan, Thank you for taking the time to provide feedback following your recent cruise.We are very sorry to read that you experienced some problems during your cruise. Your comments have been forwarded to our base for their actions. Kind regards, The Le Boat Team
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EB
Eamon Breen
Dublin 16
4 years ago
Дата на покупка: 13/07/2020
Какво каза Eamon Breen за Le Boat:
Our trip was brilliant and exactly what we wanted. Super service, very friendly and they really do make sure you are comfortable with everything on the boat before you leave and while you're cruising
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Rachel Reditt
Le Boat
4 years ago
Dear Eamon, Thank you for taking the time to provide a five star review. We pride ourselves on delivering excellent customer service and we are delighted to hear that you received a warm welcome in Ireland. We look forward to welcoming you onboard again soon. Kind regards, The Le Boat Team
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RP
Ross Palmer
4 years ago
Дата на покупка: 20/07/2020
Какво каза Ross Palmer за Le Boat:
The reception staff were abrupt and not particularly helpful.
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Rachel Reditt
Le Boat
4 years ago
Dear Ross, Thank you for taking the time to provide feedback. We pride ourselves on delivering excellent customer service and are very sorry that you felt this was not delivered to you. We have shared your comments with the base team. Kind regards, The Le Boat Team
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Относно Le Boat
Discover the beauty of Europe’s lakes, rivers, and canals, their surrounding villages and countryside - all from the unique perspective of your private sundeck. Boating is a wonderful way to relax and enjoy quality time with family and friends and what's even better is there is no experience needed to go on a Le Boat holiday.
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DST House, St Marks Hill, Surbiton, Surrey, KT6 4BH, United Kingdom
Защо да се доверявате на отзивите във Feefo?

Относно Le Boat
Discover the beauty of Europe’s lakes, rivers, and canals, their surrounding villages and countryside - all from the unique perspective of your private sundeck. Boating is a wonderful way to relax and enjoy quality time with family and friends and what's even better is there is no experience needed to go on a Le Boat holiday.