Как се събират отзивите във Feefo?

Събираме независимо отзиви от името на фирмите, които работят с нас. Нашата платформа се свързва само с потвърдени купувачи, за да сте сигурни, че четете отзиви от истински клиенти.

Кой може да остави отзив във Feefo?

Само клиенти с доказателство за покупка могат да оставят отзив във Feefo. Гарантираме това, като се свързваме с купувачите веднага след трансакцията.

Как удостоверяваме отзивите?

Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.

Как се справяме с фалшивите отзиви?

От Feefo не допускаме лица да оставят фалшиви отзиви, защото каним само проверени купувачи да дават отзиви.

Отзиви за Real Insurance | Обслужване на клиенти Отзиви за https://www.feefo.com/reviews/real-insurance | Feefo

Показване на всички 5,581 прегледа

Joanne Blain

1 year ago

Дата на покупка: 16/02/2023

Какво каза Joanne Blain за Real Insurance:

Very helpful. Made it easy talking to a representative over the phone rather than filling out form online

Real Insurance

1 year ago

Hi Joanne, It is always wonderful to hear of the service that our customers receive when speaking with our team members and of the assistance that was provided to you. Thank you for taking the time out of your day to share your review with us and for choosing Real Insurance. Kind regards, Alisa

Отзиви за продукти

Ronald Donges

Cairns

1 year ago

Дата на покупка: 16/02/2023

Какво каза Ronald Donges за Real Insurance:

I spoke to Kevin and he was very thorough in his explanation of every detail and pleasant at the same time.

Real Insurance

1 year ago

Hi Ronald, Thank you for sharing your feedback with us, I am pleased to hear that you have enjoyed the service provided by Kevin. Kind regards, Scott

Отзиви за продукти

Kerry

Mulgrave

1 year ago

Дата на покупка: 10/02/2023

Какво каза Kerry за Real Insurance:

Easy to use and flexible online setup. Cost of home insurance is OK compared with others.

Real Insurance

1 year ago

Hi Kerry, We are delighted to hear that you have found it easy to set up online. Thank you for sharing your feedback, we appreciate the kind words. Kind regards, Scott

Отзиви за продукти

Доверен клиент

1 year ago

Дата на покупка: 14/02/2023

Hannah was great. Loved engaging with her. Very patient and knew her stuff

Real Insurance

1 year ago

Hi there, Thank you for sharing your review with us, it is a pleasure to hear that you have enjoyed the service provided by Hannah. We have passed along your feedback on your behalf. Kind regards, Scott

Отзиви за продукти

The amount a premium gmoncreases even when you are on a health maintenance program for your condition, is a joke

Real Insurance

1 year ago

Hi there, Thank you for taking the time in sharing your review with us, We are sorry to hear about your dissatisfaction. As this is not how we expect our customers to feel, we appreciate you bringing your feedback to our attention. We understand our fully underwritten process is not for everyone but as we assess your eligibility for cover over the phone and do not have access to your medical records to assist in the risk assessment process. Some of the thresholds for what can be covered and under what terms may be lower than other traditional Insurance policies available on the market. We would like the opportunity to get in touch with you and discuss your concerns in more detail. If this is of interest to you, can you please let us know and I can arrange for one of our Senior team members to contact you to discuss this in more detail. Kind regards, Scott

Bevan ***

Adelaide

1 year ago

Дата на покупка: 14/02/2023

Какво каза Bevan *** за Real Insurance:

The sales consultant was very pleasant and a pleasure to communicate with, great to have a Australian call centre and a straight forward conversation with questions that could be answered to have cove

...

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Real Insurance

1 year ago

Hi Bevan, It is always wonderful to hear of the excellent service that our customers receive when speaking with our team members and that all of your questions have been answered. Thank you for taking the time out of your day to share your review with us, we really appreciate it and have passed your kind words on to our team member on your behalf. Kind regards, Alisa

Отзиви за продукти

Harriet Mcculloch

1 year ago

Дата на покупка: 10/02/2023

Какво каза Harriet Mcculloch за Real Insurance:

Everything they were very helpfull indeed

Real Insurance

1 year ago

Hi Harriet, We are always pleased to hear of the helpful service that our customers receive when speaking with our team members and appreciate you taking the time to share your kind words with us. Kind regards, Alisa

Отзиви за продукти

Wendy Fish

1 year ago

Дата на покупка: 10/02/2023

Какво каза Wendy Fish за Real Insurance:

Kayla was very helpful. A real pleasure to do business with.

Real Insurance

1 year ago

Hi Wendy, It is always great to hear of the service that our customers receive when speaking with our helpful team members and we appreciate you taking the time out of your day to share your kind words with us. Kind regards, Alisa

Отзиви за продукти

Доверен клиент

1 year ago

Дата на покупка: 28/12/2022

Great service and affordable payments. Friendly staff. Easy to understand Great help to families when something happens to you

Real Insurance

1 year ago

H there, We are delighted to hear of the great service that you received when speaking with our friendly team members and of the value that you have found in your policy. Thank you for taking the time to share your review with us, we really appreciate it. Kind regards, Alisa

Отзиви за продукти

Peter Clark

1 year ago

Дата на покупка: 30/01/2023

Какво каза Peter Clark за Real Insurance:

your phone service is so bad still on phone now taken 3 days to check on some items

Real Insurance

1 year ago

Hi Peter, Thank you for sharing your review with us, I am sorry to hear about your dissatisfaction in relation to our service. As this is not the quality of service we expect our customers to receive, our team appreciates you bringing this to our attention. I have escalated your feedback to the relevant team to look into, as we are always looking for ways to improve how we can assist our customers. We appreciate you sharing your experience with us, if you have queries that you would like addressed, please let me know and I can arrange for one of our Senior team members to contact you. Kind regards, Scott

Отзиви за продукти

Доверен клиент

1 year ago

Дата на покупка: 06/02/2023

Knew about the product have whanau that have policy's and they rated the service and product. Good service, clear explanation, not pushy and gave me an alternative to not share my bank details via pho

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Real Insurance

1 year ago

Hi there, We are pleased to hear that you have enjoyed our service and that you have found a product that is suitable for your needs. Thank you for sharing your feedback, we appreciate the lovely words you have provided. Kind regards, Scott

Отзиви за продукти

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Относно Real Insurance

02 8886 8074

Level 5, 50 Norwest Blvd, Norwest, Sydney, New South Wales, 2153, Australia

Feefo Trusted Service Awards

Нашите независими награди отличават най-добрите марки по обслужването на клиенти. Победителите се определят въз основа на рейтингите, които получават от своите клиенти.

Какво представляват наградите Trusted Service Awards

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Как се събират отзивите във Feefo?

Кой може да остави отзив във Feefo?

Как удостоверяваме отзивите?

Как се справяме с фалшивите отзиви?