Hi there,
Thank you for taking the time in sharing your review with us, I am deeply sorry to hear about any inconveniences that may have been caused by this experience.
As this is not the type of service we expect our customers to receive, we appreciate you bringing this to our attention. I have also passed on your feedback to the relevant department to look into for training purposes.
Can you please confirm if you would like for one of our Senior team members to reach out to assist with your query and this can be arranged at a time that is suitable for you.
Kind regards,
Scott