Hi there,
Thank you for reaching out with your review and I am sorry to hear that you have not received your documentation as of yet.
We appreciate you sharing your feedback with us and providing us the opportunity to look into this further for you.
I have arranged for your documents to be sent to you, however, please allow 7-10 business days to receive documents via post.
I have also organised for our team to be in touch with you to ensure we have the most up to date details for you.
Kind regards,
Alisa