Hi there,
Thank you for reaching out and I am sorry to hear of your dissatisfaction. When setting up your policy online, you can receive up to 10% discount, this applies for online applicants in first year only.
We apologise for any inconvenience caused when calling through and would appreciate the opportunity to understand any issues that you experienced. Can you please tell us more about any errors that occurred and please confirm if you would like to further discuss your feedback regarding your policy with one of our team members.
Kind regards,
Alisa