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we got on very well and had a lot in common,

Call staff a little robotic and impersonal in verbal presentation, speak too quickly to be understood, and insufficient knowledge of background to the questions they ask.

Policy was explained well

The representative did what he said that he would ie call me back

Very helpful

Explain very well was able to understand

Great

Easy to deal with

they went on a bit too much. Couldn't get a word in at times!

Overall very good. Disappointed that I wanted to cancel my insurance but had to wait to talk to a "trained" consultant. Did receive a phone call in the evening of the same day but did not want to wa