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Good afternoon, We are sorry to hear that your experience was unsatisfactory. Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction with every customer. We will ensure your feedback is passed onto our manufacturers who are constantly trying to find new ways to improve our products. Kind regards, Stephanie

Hi there, Thank you for your response, We offer a 14 day return period on this item, if the item is unsuitable, you are able to send this item back to us for a refund. In order to ensure every customer is treated fairly we do need to ensure that our policies are the same for every customer, so we are unable to accept a return out of this period. The specifications for all our items are on our listings, I can only apologise if these were missed and we will look into how to make these clearer on our website. If we can offer our help please do contact us on 0800 567 7618. Kind regards, Stephanie

Hello, Thank you for taking the time to write a review, it was so lovely to read your kind words. We are very pleased to hear that the product is helping with your needs. If we can be of any further assistance, please don't hesitate to contact our team on 0800 567 7618. Kind regards, Stephanie

Hello, Thank you for taking the time to write a review, it was so lovely to read your positive comments. Helping our customers in their daily lives is always our goal and our team takes great satisfaction knowing we have made another customer's life a little bit easier. If we can be of any further assistance, please don't hesitate to contact our team on 0800 567 7618. Kind regards, Stephanie