Hi Christopher,
Thank you for leaving a review.
We're sorry to hear about the issues at the hotel! Please be advised that this part of the review platform is for customers to leave feedback on the service they received during the booking process, rather than the hotel itself. With that in mind, it would be greatly appreciated if your star rating could reflect the service you received when making the booking, which we hope was at a high standard.
We hope that overall you had an enjoyable holiday and we would love the opportunity to find a better suited deal for you if you ever choose to book with us again.
Kind regards,
Helen