Hi there,
Thank you for taking the time to leave a review.
We're sorry to hear that the hotel was not as you expected and that the facilities weren't at the standard we would expect. We work hard at finding the best deals and hotels for our customers so we apologise that this was not the case on this occasion.
Please be advised that this part of the review platform is for customers to leave feedback on the service they received during the booking process, rather than the hotel itself. With that in mind, we hope that you received excellent customer service when making the booking and that everything went smoothly for you on the run up to your holiday.
We hope that you were still able to enjoy your holiday and we would love the opportunity to find a better suited deal for you if you ever choose to book with us again.
Kind regards,
Helen