Hi Ewa,
Thank you for taking the time to leave a review.
We're very sorry to hear that the hotel was not as you expected. We work hard at finding the best deals and hotels for our customer so we apologise that this was not the case on this occasion.
Please be advised that this part of the review platform is for customers to leave feedback on the service they received during the booking process, rather than the hotel itself. With that in mind, it would be much appreciated if your star rating could reflect the customer service provided when making the booking, which we hope was at a high standard.
We apologise again that the hotel was not at the standard we would expect. We hope that you still had a very lovely holiday and we would love the opportunity to find a better suited deal for you if you ever choose to book with us again.
Kind regards,
Helen