Many thanks for your feedback but naturally we are disappointed to learn that certain aspects of the holiday did not meet your expectation. I agree the arrival at the airport is very important however, we try to manage the arrivals by ensuring guests do not have a long wait especially after a long flight. In this aspect although you had booked a shared transfer, rather than keep guests waiting around we felt it more appropriate to arrange a private transfer for you as your flight was later than others arriving. We do highlight the procedure of arrivals on our itineraries as it is necessary for all guests to exit the airport and continue down the ramp to the car park where all tour operators wait for their guests. We appreciate it may not be easy to find the driver or representative due to the number of other people waiting there. We have spoken with the airport many times to find a better solution.
On this occasion, as a small team it was not therefore possible to also have an individual representative meet you but our drivers normally are extremely helpful and do not leave our guests or at least explain why if they need to. In this instance there was an issue with the parking barriers and payment and this is what the driver was sorting out and so we do apologise for this delay and the fact you were not advised.
We are so pleased you enjoyed the lazy day at sea, however, quite rightly £4 is too much to pay for tea, and I have spoken to our overseas team about this. We have also suggested that a drinks tarif should be clearly displayed as it is such a lovely day out and I can understand would be spoilt if you felt you were being overcharged. Once again many thanks for your feedback.
Viv
