Many thanks for your feedback though we were naturally disappointed to learn that you were disatisfied with aspects of the holiday. Firstly I am sorry if you were misquoted initially and also with the arrival hamper. The arrival is just a few basic items and so we are sorry if you felt this was poor, we have spoken to the villa management company regarding this as they supply it.
We do mention on our website that the Hilltop villa is situated next door to the Villa Bernice but I can see from our photos that it does not show it so will endeavour to include one on our site.
I understand Rachael, our representative met you on arrival at the airport and gave you a welcome letter which explains how she can be contacted should you need her. We appreciate that most villa guests are happy to be left alone, unless of course an emergency happens and then Rachael is around for you with no problem at all. As you had car hire, we were not organising a transfer for you, but your itinerary clearly stated the check out time of your villa and the car hire company had confirmed with you the drop of time for your car in order to allow time for check in.
We have noted the comments with respect to the cushions and sunloungers and passed these onto the management team. Once again, thank you for your comments and do hope that you enjoyed your holiday in Kefalonia.
Kind regards
Viv
