easyfinancial deeply regrets any dissatisfaction you've experienced with our services. We value all feedback and are committed to providing a consistent level of service to all our customers.
We're sorry to hear that your interactions with our branches may not have been up to expectations. We have noted that your loan was disbursed, but understand there were concerns regarding additional services associated with the loan. We are glad that you reached out to our customer service team and that we could address these issues. We apologize if there was any lack of disclosure regarding these additional services. Please be assured that loan terms are clearly outlined on the first two pages of the loan agreement to ensure customers are well-informed of the critical details. If there is ever a discrepancy or uncertainty, our branch staff is eager to clarify any questions you may have.
For future inquiries or if there's any information you're unsure about, please don't hesitate to contact our customer service at 1-888-502-3279. Our team is available Monday through Friday from 8 am to 8 pm and on weekends from 10 am to 6:30 pm EST.
