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Ressenyes de Etiqa

Valorat
Excel·lent
Servei
4.5
/5
Producte
4.6
/5

5

4

3

2

1

2,453

557

218

61

132

3,421

valoracions de l'últim any

Mostrant 8,378 ressenyes
Client de confiança
2 years ago
Data de la compra: 04/02/2022
Very professional and knowledgeable in answering my enquiry and I feel satisfied to Michele’s assistance !
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Irsyad
Etiqa
2 years ago
Dear Valued Customer, thank you for your positive feedback! We’ll pass along your kind words to our Customer Care Officer, Michelle on her great assistance. You, our customers, are at the heart of our business and your encouragement goes a long way in building great customer experience with Etiqa. Take care and we wish you a great week ahead.
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Client de confiança
2 years ago
Data de la compra: 03/02/2022
Service excellent
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Irsyad
Etiqa
2 years ago
Dear Valued Customer, seeing that you had a 5-Star experience is the best thing we could hope for! We’ll pass along your kind words to our Customer Happiness Officer, Irsyad on his excellent service. We will continue to strive harder to provide convenient protection and insurance savings plans to fulfil the needs of our customers like you. Take care and we wish you a great week ahead.
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Client de confiança
2 years ago
Data de la compra: 04/02/2022
Polite and helpful.
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Irsyad
Etiqa
2 years ago
Dear Valued Customer, thank you for your feedback! We’ll pass along your kind words to our Customer Happiness Officer, Irsyad on his helpful service. We understand that he already liaise with you on the outstanding request. We will do our best to improve in all aspects. Take care, and have an amazing day!
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Client de confiança
2 years ago
Data de la compra: 03/02/2022
CS is friendly and was more than happy to go above and beyond. Manage to settle my issue rather fast as well.
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Irsyad
Etiqa
2 years ago
Dear Valued Customer, thank you so much for taking the time to leave us a 5 star rating - it's much appreciated. Your review means a lot to us and lets us know we’re on the right track! We will relay your kind words to Irsyad on his efficient service. We will continue to strive harder in making the app as user-friendly as possible. Take care and we wish you a great week ahead.
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Client de confiança
2 years ago
Data de la compra: 27/01/2022
Not proactive
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Irsyad
Etiqa
2 years ago
Dear Valued Customer, we would like to apologize for your negative feedback on our service. We understand that our staff has already contacted you on the cancellation of the policy. We will continue to strive harder to improve our service to meet the needs of customers. We really appreciate your willingness and time taken to communicate. Take care, and have an amazing day!
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Client de confiança
2 years ago
Data de la compra: 28/01/2022
Called on 28 Jan to check on my cash benefit payout due on 23 Jan, receiver said will check and call me back on 31 Jan but failed to do so. Poor service 😢
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Irsyad
Etiqa
2 years ago
Dear Valued Customer, we hear you. This is not the experience we had in mind for you, and we thank you for sharing your feedback with us. We understand that our staff has already contacted you to update you on the cash benefit payout. We are working hard to improve our products and services to meet the needs of customers. Thank you again, and have a pleasant day ahead.
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Client de confiança
2 years ago
Data de la compra: 27/01/2022
The processing of rentew existing poilcy after made payment was very slow... I had call since yesterday now, no reply Etiqa. My vehicle no SMX 6021U ******************************
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Your Tiq Team
Etiqa
2 years ago
Dear Valued Customer, we hear you on this and this is definitely not the experience we have in mind for our customers. We understand that our staff has already liaised with you via email to resolve the issue. We really appreciate your willingness and time taken to communicate, and will do our best to improve in all aspects.
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Client de confiança
2 years ago
Data de la compra: 28/01/2022
Ahmed, the customer care officer, was very helpful and prompt. Stephen Tan, you Tele-support Consultant was very helpful, patient and detailed. Thank you to them both.
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Your Tiq Team
Etiqa
2 years ago
Dear Valued Customer, thank you for your feedback! We’ll pass along your kind words to our Officer, Ahmad & Stephen. You, our customers, are at the heart of our business and your encouragement goes a long way in building great customer experience with Etiqa. Take care, and have an amazing day!
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Client de confiança
2 years ago
Data de la compra: 27/01/2022
Fast and swift service to reply my query with regards to my reminder email
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Irsyad
Etiqa
2 years ago
Dear Valued Customer, thank you so much for taking the time to leave us a 5 star rating - it's much appreciated. We’ll pass along your kind words to our Customer Care Officer, Adeline on her swift service. Your review means a lot to us and lets us know we’re on the right track! We will continue to strive harder to improve in all aspects. Take care and we wish you a great week ahead.
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Client de confiança
2 years ago
Data de la compra: 27/01/2022
Speak very slow and clear
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Irsyad
Etiqa
2 years ago
Dear Valued Customer, Thank you for your feedback! We’ll pass along your kind words to our Customer Happiness Officer, Ahmad. We thank you also for continuing to support us while we in turn do our best to support you. Take care, and have an amazing day!
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One Raffles Quay, #22-01 North Tower, Singapore, 048583, Singapore
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