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Ressenyes de Gray Line San Francisco

https://graylineofsanfrancisco.com
Valorat
Excel·lent
Servei
4.6
/5
Producte
4.4
/5

5

4

3

2

1

36

11

2

1

0

50

valoracions de l'últim any

Mostrant 1,012 ressenyes
Client de confiança
6 years ago
Data de la compra: 21/08/2018
This was a great tour to Muir Woods! The driver was very informative.
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Client de confiança
6 years ago
Data de la compra: 14/08/2018
The Muir Woods tour was great and Gray Line did a good job communicating any details via email ahead of time.
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ML
Mrs Jayne Labbate
6 years ago
Data de la compra: 15/08/2018
Què Mrs Jayne Labbate va dir sobre Gray Line San Francisco:
Online booking was very easy and straight forward
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MR
Mr arturo rojas rosaldo
6 years ago
Data de la compra: 19/08/2018
Què Mr arturo rojas rosaldo va dir sobre Gray Line San Francisco:
Everyhing
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MM
Mr Michael Machin
6 years ago
Data de la compra: 12/08/2018
Què Mr Michael Machin va dir sobre Gray Line San Francisco:
This tour was heavily booked and we waited in line for approx 45 mins before boarding. It was freezing whilst waiting.
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Ms Katie Haslett
6 years ago
Data de la compra: 14/07/2018
Què Ms Katie Haslett va dir sobre Gray Line San Francisco:
The trip was cancelled by Grayline the morning that we were supposed to leave. I have emailed 3 times requesting a refund - and I have heard nothing back.
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Remy
Gray Line San Francisco
6 years ago
Hi Ms. Katie Haslett,

First, let us say thank you for choosing Gray Line and apologize for the inconvenience this may have caused you in San Francisco. We have investigated and are working on a better way to reconfirm with the customers prior and assure that this doesn't happen again to anyone. Thank you again for bringing this to our attention. We have begun the refund process for your booking. Our email is customercare@graylineofsanfrancisco.com, please contact us if you do not see a refund returned within 3-5 business days. Thank you, and we hope to see you again. -Gray Line San Francisco
MH
Ms Katie Haslett
6 years ago
Hello Remy I have not heard back from Gray Line as of yet and the refund has not been processed. Is there a reason for the hold up and can I expect the refund shortly? Thank you Katie Haslett
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MU
Ms Adaku Ufere
6 years ago
Data de la compra: 14/07/2018
Què Ms Adaku Ufere va dir sobre Gray Line San Francisco:
I arrived for the tour and was told literally as I was walking in that the tour was canceled. No prior message, no email, no call, despite having all of my information. I was also told I’d be refunde
...
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Remy
Gray Line San Francisco
6 years ago
Hi Ms. Adaku Ufere,

First, let us say thank you for choosing Gray Line and apologize for the inconvenience this may have caused you in San Francisco. We have investigated and are working on a better way to reconfirm with the customers prior to assure that this doesn't happen again to anyone. Thank you again for bringing this to our attention.

Would you please check your email? We have begun the refund process for your booking. Feel free to contact us directly so we offer additional solutions.

Our email is customercare@glnorcal.com. Thank you and we hope to see you again.

-Gray Line San Francisco
MU
Ms Adaku Ufere
6 years ago
It’s been almost a month now and I STILL haven’t been refunded for a trip that you canceled without notification and caused me further distress and expense. I really don’t want to keep revisiting this issue. Because the next time I have to reach out to Gray Line about this again, it won’t be taken lightly.
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Client de confiança
6 years ago
Data de la compra: 11/08/2018
It was a great tour with a lot of awesome things to see. Our tour guide was very nice and knowledgeable..My kids and I had an amazing time....
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MQ
Mr Joe Quinones
6 years ago
Data de la compra: 06/08/2018
Què Mr Joe Quinones va dir sobre Gray Line San Francisco:
The tour was amazing but the driver made the experience better would definitely recommend the tour because of him
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Remy
Gray Line San Francisco
6 years ago
Dear Joe,

It was a pleasure having you as our guest on the Muir Woods & Sausalito Tour. We're delighted to read you enjoyed your visit and the experience led by one of our driver-guide. We hope to see you again on your next visit to Northern California.
Sincerely,
Gray Line of San Francisco Team
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Client de confiança
6 years ago
Data de la compra: 13/08/2018
The trip can be easily booked online. The information about the trip is clear. However after collecting a small card for boarding the coach, we were not told which coach to board. It was even more con
...
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Remy
Gray Line San Francisco
6 years ago
Hello,

It was a pleasure having you as our guest on the Muir Woods & Sausalito Tour. Thank you for taking the time to share your feedback, it is much appreciated. We apologize if there were any confusions upon boarding. We post signage in front of the bus that displays the tours. We also want to apologize for the lack of guest interaction with the drivers. Your comments are valuable to help us improve our experiences for future guests. We hope to see you again on your next visit to Northern California.

Sincerely,
Gray Line of San Francisco Team
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Quant a Gray Line San Francisco
If you demand 1st class service and will accept no less, then you need to travel with us today. Let our experienced staff make your day in the Napa & Sonoma Wine Country as you discover this world class destination and taste the award winning wines or discover the majestic wonders of Yosemite National Park and scenic beauty of the California Coast on the way to Monterey & Carmel. No visit to San Francisco would be complete without discovering the city and its famous landmarks including the Golden Gate Bridge. Every day we create memories that last a lifetime, safety and quality traveling hand in hand with our 1st class tours.
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Quant a Gray Line San Francisco
If you demand 1st class service and will accept no less, then you need to travel with us today. Let our experienced staff make your day in the Napa & Sonoma Wine Country as you discover this world class destination and taste the award winning wines or discover the majestic wonders of Yosemite National Park and scenic beauty of the California Coast on the way to Monterey & Carmel. No visit to San Francisco would be complete without discovering the city and its famous landmarks including the Golden Gate Bridge. Every day we create memories that last a lifetime, safety and quality traveling hand in hand with our 1st class tours.