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Ressenyes de Gray Line San Francisco

https://graylineofsanfrancisco.com
Valorat
Excel·lent
Servei
4.6
/5
Producte
4.4
/5

5

4

3

2

1

36

11

2

1

0

50

valoracions de l'últim any

Mostrant 1,012 ressenyes
Client de confiança
6 years ago
Data de la compra: 08/08/2018
Our driver and Guide Kenneth was friendly and knowledable. The Muir Woods and Sausalito Tour (ferry back) was great.
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Remy
Gray Line San Francisco
6 years ago
Thank you for sharing your feedback from the trip and your interaction with Ken. It was a pleasure having you as our guest on the Muir Woods and Sausalito Tour.
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Client de confiança
6 years ago
Data de la compra: 07/08/2018
Canceled the alcatraz part of the tour and I had to get my credit card company involved to get the refund. We did reschedule a 3 day bus hop on hop off and it was pretty terrible. The bus tracker did
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Remy
Gray Line San Francisco
6 years ago
Hello,

Thank you for taking the time to share your feedback. We sincerely apologize if you felt you did not have an enjoyable experience and will discuss this between management to better improve our services for future guests

Feel free to email us for any additional comments and concerns at customercare@graylineofsanfrancisco.com. We hope you can join us on another tour for a chance to build the trust in our brand.

Sincerely, Gray Line of San Francisco Team
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Mr ERIC JACKSON
6 years ago
Data de la compra: 03/08/2018
Què Mr ERIC JACKSON va dir sobre Gray Line San Francisco:
We booked online and no driver had a machine to scan my phone and print a ticket so every stop we got on and off they gave us a hard time about not having a ticket. We hopped on at stop #5. We also
...
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Remy
Gray Line San Francisco
6 years ago
Hi Eric,

It was a pleasure having you join us on our city tour. Thank you for alerting us of your concern, we apologize if you felt the buses were not visiting the stops frequently. After a ticket is purchased, we ask guests to redeem their booking for boarding passes from any of our three tour centers prior to departure.

Your feedback is shared with management to look into, it will help us improve our service for future guests.

Thank you.
Sincerely, Gray Line of San Francisco
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Mr Narendra Bhadra
6 years ago
Data de la compra: 31/07/2018
Què Mr Narendra Bhadra va dir sobre Gray Line San Francisco:
Fine
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Remy
Gray Line San Francisco
6 years ago
Dear Mr. Narendra B.,
Thank you for taking the time to rate our service. We hope you enjoyed your trip to Monterey, Carmel & The 17-Mile Drive. It was a pleasure having you as our guest, and we hope to see you again on your next visit to San Francisco.
Sincerely, Gray Line of San Francisco Team
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MB
Mrs Nathalie Bliss
6 years ago
Data de la compra: 02/08/2018
Què Mrs Nathalie Bliss va dir sobre Gray Line San Francisco:
Josh was a super tour guide!! Very knowledgeable and fun. We had a great time!
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Remy
Gray Line San Francisco
6 years ago
Dear Mrs. Nathalie B.,

Thank you for taking the time to rate our service. We hope you enjoyed your trip to Monterey, Carmel & The 17-Mile Drive. It was a pleasure having you as our guest, and we hope to see you again on your next visit to San Francisco. Sincerely, Gray Line of San Francisco Team
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MS
Mrs Maria Ratushinskaya Saltz
6 years ago
Data de la compra: 06/08/2018
Què Mrs Maria Ratushinskaya Saltz va dir sobre Gray Line San Francisco:
False advertisement of hop off hop on anywhere, but you MUST leave at first/last stop, what I was told, but the next bus wasn’t required to do that, rude drivers, malfunctioning equipment, rude repres
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Remy
Gray Line San Francisco
6 years ago
Dear Maria,

Thank you for taking the time to share your feedback. We sincerely apologize for the lack of hospitable experience during your visit to one of our retail locations. We have shared your feedback with management to review. Your comments are valuable to help us improve our service and experiences for future guests Feel free to email us with any additional concerns or comments at customercare@graylineofsanfrancisco.com. We hope you can join us on another tour for a chance to build the trust in our brand.

Sincerely,
Gray Line of San Francisco Team
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MR
Mr James Ripley
6 years ago
Data de la compra: 31/07/2018
Què Mr James Ripley va dir sobre Gray Line San Francisco:
It is quite difficult to get find the pick-up site for tours, as there are different locations shown for different things. The Post St. address "makes sense", but most all of the instructional copy i
...
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Remy
Gray Line San Francisco
6 years ago
Dear Mr. James R.,

Thank you for taking the time to share your feedback. We understand it can be unclear at times for a guest to identify the pick-up site for tours. While it is important a guest has access to speak with a staff member for any questions through our multiple centers, we are unable to consolidate one main pick-up location for tours at the moment. San Francisco is a 7-mile by 7-mile city and we offer daily tours to 1,000+ guests, having one central location can impact on-time departures, street traffic, congested sidewalks, and available loading zones for buses to park.

Your comments are valuable to help us improve our service and experiences for future guests. It was a pleasure having you as our guest, and we hope to see you again on your next visit to San Francisco.

Sincerely,
Gray Line of San Francisco
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MA
Ms Rana Ansari
6 years ago
Data de la compra: 05/08/2018
Què Ms Rana Ansari va dir sobre Gray Line San Francisco:
Great
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MB
Mrs Karen Baxley
Chapin, SC
6 years ago
Data de la compra: 27/07/2018
Què Mrs Karen Baxley va dir sobre Gray Line San Francisco:
Great tour. The driver was very informative and made the trip fun. We are glad we chose the city tour.
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Remy
Gray Line San Francisco
6 years ago
Dear Mrs. Karen,

Thank you for the positive feedback, we are happy to read you enjoyed the trip.
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MA
Ms Giselle Arango
Walnut Creek
6 years ago
Data de la compra: 19/07/2018
Què Ms Giselle Arango va dir sobre Gray Line San Francisco:
False advertising. We bought a trip to 4 vineyards ( three paid included). We visited only three and better said, we only visited two because the first one was not at all a winnery but just a kind of
...
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Remy
Gray Line San Francisco
6 years ago
Dear Giselle,

Thank you for taking the time to share with us your feedback after riding our tour to Napa and Sonoma Wine Country. Our sincerest apologies, we do not advertise our tours visiting 4 wineries. If possible, would you please email us with a screenshot or link where you have found this information? Our website lists three wineries on the itinerary with complimentary tastings included. We want to remove this information from a website or source as soon as possible.

We do apologize you felt one of the wineries did not provide you with the experience you deserve. We are also deeply apologetic you made a lunch reservation in Yountville, while the bus went to Sonoma Square downtown. Your comments are valuable to help us improve our service for future guests, we have forwarded to management and operations investigate.

Again, we would much appreciate if you can email us at your earliest convenience. Please contact us at customercare@graylineofsanfrancisco.com with the web link or source you have found information on visiting 4 wineries on our tour.

Sincerely,
Gray Line of San Francisco Team
MA
Ms Giselle Arango
6 years ago
I can't change my review as I still believe there is wrong information in this tour. The driver did show me the itinerary they gave him printed in the office and it didn't say anything about stopping in Yountville. Besides that, the driver said that Yountville chases you Grayline out of Yountville because the company didn't pay wherever it has to be paid to stop in this city. And I repeat, the first winery is not a winery. It is a nice wine store. The brochure we did read was in the Visitor Centers next to Powell station. The brochure says that we will visit four wineries but only three were paid. We visited only two.
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Quant a Gray Line San Francisco
If you demand 1st class service and will accept no less, then you need to travel with us today. Let our experienced staff make your day in the Napa & Sonoma Wine Country as you discover this world class destination and taste the award winning wines or discover the majestic wonders of Yosemite National Park and scenic beauty of the California Coast on the way to Monterey & Carmel. No visit to San Francisco would be complete without discovering the city and its famous landmarks including the Golden Gate Bridge. Every day we create memories that last a lifetime, safety and quality traveling hand in hand with our 1st class tours.
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Quant a Gray Line San Francisco
If you demand 1st class service and will accept no less, then you need to travel with us today. Let our experienced staff make your day in the Napa & Sonoma Wine Country as you discover this world class destination and taste the award winning wines or discover the majestic wonders of Yosemite National Park and scenic beauty of the California Coast on the way to Monterey & Carmel. No visit to San Francisco would be complete without discovering the city and its famous landmarks including the Golden Gate Bridge. Every day we create memories that last a lifetime, safety and quality traveling hand in hand with our 1st class tours.