Hi, many thanks for your recent review.
Once again, we do apologise for this transaction not going through although as advised at the time, our card handler wouldn’t accept this payment for a variety of reasons.
We had been in communication with yourself and your husband several times throughout the day the order was initially placed, attempting to provide an alternative solution, however, these were not taken up by yourselves.
In relation to your refund, this was processed successfully on the 6th September. If these funds are not available in your bank account, I would suggest speaking with your banking provider. I have emailed you a confirmation for your reference.
