Hello
We are very sorry that although your order was shipped on the same day that your items did not reach you promptly due to a delay with the Royal Mail, but glad that the replacement we sent did arrive quickly. It was very helpful to be able to speak over the phone when we were trying to track down the original delivery and thank you for calling to confirm that the first one has also now arrived.
Please be assured that we are always happy to do all we can to investigate and resolve delivery problems on the rare occasions that they arise.
Kind regards
Simply Sound and Lighting