Hi Emilyna,
Thank you for leaving a review.
We're sorry to hear that the hotel was not as you expected. We work hard at finding the best deals and hotels for our customers so we apologise that this was not the case on this occasion.
Please be advised that this part of the review platform is for customers to leave feedback on the service they received during the booking process, rather than the hotel itself. With that in mind, it would be greatly appreciated if your star rating could reflect the service you received when making the booking, which we hope was at a high standard.
We apologise again that the hotel wasn't at the standard we would expect. We hope that you were still able to enjoy your holiday and we would love the opportunity to find a better suited deal for you if you ever choose to book with us again.
Kind regards,
Helen