Hi Tracy,
Thank you for leaving a review.
We work hard at finding the best deals and hotels for our customers so it's disappointing to hear that your hotel was not as you expected. We hope this didn't cause too much inconvenience to your holiday and that you were still able to enjoy your holiday.
Please be advised that this part of the review platform is for customers to leave feedback on the service they received during the booking process, rather than the hotel itself. With that in mind we hope you received excellent customer service when making the booking and that everything went smoothly for you on the run up to your holiday.
We would love the opportunity to find a better suited deal for you if you ever choose to book with us again.
Kind regards,
Helen