Hi,
Thank you for your feedback, and we’re glad to hear that you found the service swift and helpful. We completely understand your concerns regarding providing personal and payment details over the phone. Rest assured, our payment process is designed with your security in mind.
When making a payment, your credit card details are entered directly into our secure payment system. For your protection and in compliance with PDPA guidelines, our agents do not have access to your card information. Additionally, all payment details are encrypted to ensure complete privacy.
To further enhance your convenience, when a quote is generated, you’ll receive a link to log in to the account manager portal. From there, you can easily complete your purchase online using the same link.
We greatly appreciate your valuable input, as we’re always striving to improve our processes. If you have any questions or need further assistance, our customer support team is ready to help. You can reach us by phone or email during our support hours: 8am to 8pm, Monday to Friday, and 9am to 3pm on Saturdays (closed on Sundays and public holidays).
Have a great day ahead!
Ren
Budget Direct Insurance
6221 2111 or help@budgetdirect.com.sg
