Recenze společnosti Budget Direct Insurance

Hi there, Your feedback on our claims service is critical to us. Please allow us some time to check with our team internally on your feedback, and we will get back to you on the investigation. If you have any further enquiries about your claim, please call us 6221 2199 (Claims hotline) or email claims@budgetdirect.com.sg. Many thanks for your patience, Xinn Budget Direct Insurance 6221 2111 or help@budgetdirect.com.sg

Hi there, Thank you for your feedback. We do apologise for the inconvenience caused by the frequent change in the team member handling your case and would also like to thank you for your patience while we sorted out your claim against the Malaysian Third-Party insurer. The prolonged claims process is due to the complexities of a cross-country claim, and it is unfortunate that you had to go through this less-than-ideal experience. We understand that your claim is now successfully closed, and our Claims Officer has been in touch with you. We appreciate your understanding and feedback, and we will use it to improve our processes moving forward. Xinn Budget Direct Insurance 6221 2111 or help@budgetdirect.com.sg

Hi there, Thank you for sharing your feedback. I’m sorry to hear about the confusion regarding your policy details and the issues you’ve encountered. After reviewing your case, all the quotes saved and the policy document you received indicated a $600 excess, which aligns with the details presented before payment. It appears there may have been a misunderstanding regarding the policy excess amount. Regarding the additional premium required, this was necessary to adjust the policy to reflect a $0 excess, as you had initially requested. I understand this change may not have been anticipated. Our policy terms do include a cancellation fee, which is standard for all cancellations, as noted in our terms and conditions. We strive to be transparent about these fees to avoid any surprises. If you have any screenshots or documentation from the quotation process that show a $0 excess, please share them with us. We would be happy to review them further and assist you as needed. If there’s anything more we can do to assist you or if you have further questions, please feel free to reach out to us directly. We value your feedback and are committed to improving our service. Thank you for your understanding. Xinn Budget Direct Insurance 6221 2111 or help@budgetdirect.com.sg