Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Budget Direct Insurance Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/budget-direct-insurance | Feefo

Zobrazení všech 9,863 recenzí

Tan Kim Par

7 years ago

Datum nákupu: 06/06/2017

Co říká Tan Kim Par o Budget Direct Insurance:

Alex was the one whom convinced me to take up the offer by his professionalism. Thank you to Alex again.

Recenze produktu

Důvěryhodný zákazník

7 years ago

Datum nákupu: 09/06/2017

Very competitive quotes. customer service is good. Will review till the insurance expires in 1 year time and decide whether to continue with Budget Direct.

Recenze produktu

Mohammad Zaini bin Othman

7 years ago

Datum nákupu: 09/06/2017

Co říká Mohammad Zaini bin Othman o Budget Direct Insurance:

Customer service provided by Ms Helen was very helpful and satisfying with clear and concise explaination rendered.

Recenze produktu

Chau Tze Siong

7 years ago

Datum nákupu: 09/06/2017

Co říká Chau Tze Siong o Budget Direct Insurance:

Cheaper than other insurer.

Recenze produktu

Důvěryhodný zákazník

7 years ago

Datum nákupu: 05/06/2017

Easy to use. Reasonable charges. Fast and efficient.

Recenze produktu

Důvěryhodný zákazník

7 years ago

Datum nákupu: 31/05/2017

Kairu was very patient and systematically answered my queries. Very easy to use, price quoted was good and service top notch.

Recenze produktu

Důvěryhodný zákazník

7 years ago

Datum nákupu: 25/05/2017

inflexible in promotion, not able to tailor make

Geoffrey

Budget Direct Insurance

7 years ago

Hello

Thanks for taking the time to share your feedback after becoming a Budget Direct Insurance customer.

I'm sorry you felt like you didn't receive great service. Our current promotion is based on making Singaporean car owners aware of our current pricing - if we can't beat their current insurance renewal, we'll give them $100 - even if they don't buy with us. We don't have other promotions as we think it's better for customers if we keep it simple, and offer lower prices.

In relation to 'tailor make', I'm not sure if this is specific to promotions or the policy you purchased. Budget Direct Insurance offers customers 10 Optional Covers - these are available for all customers to choose and customise their policy specific to their needs. No need the extras, no need to pay.

Customer feedback is important to us, please feel free to give us a call and let us know how we could have further improved the service you received throughout the three calls our team member had with you.

Geoffrey

Budget Direct Insurance

6221 2111 or help@budgetdirect.com.sg

Důvěryhodný zákazník

7 years ago

promotion to give petrol vouchers up to $200 only to new customers. Existing customers are left out and therefore we switch to others

Geoffrey

Budget Direct Insurance

7 years ago

Hello again,

Sir, with all due respect, our company does not have any promotion where we offer customers petrol vouchers - either for new customers or those who are due to renew their policy. Perhaps you have us confused with your previous insurance company?

A member of our team to call you on Monday.

Thanks

Geoffrey

Budget Direct Insurance (the ones without the petrol voucher offer)

6221 2111 or help@budgetdirect.com.sg

Recenze produktu

poor. not flexible to give good discount and lose out to others

Geoffrey

Budget Direct Insurance

7 years ago

Hi there,

Thanks for taking the time to provide your feedback. There are two points within your feedback I'd like to address:

1. Poor.

We'd love to hear your thoughts on how we can improve our product further.

Rather than a policy which has all sorts of extras and benefits bundled in that you will never use, instead we choose to start a quality base cover that will provide cover in most eventualities.

Customers can then add in the extras they need, such as cover outside Singapore or for LTA-approved accessories / modifications to name just two. If you don't drive outside Singapore, don't pay for it. No accessories? Why pay the extra charge?

We believe customers should only pay for what they need.

2. Discounts.

As stated above, we believe customers should only pay for what they need. With this in mind, we don't over-inflate our prices so that we can offer discounts or hundreds of dollars worth of giveaways. Instead, we offer reasonable prices for quality cover that represents good value for customers.

If you've got further comments or thoughts, particularly on how we can improve our products, please email us at feedback@budgetdirect.com.sg or give us a call. Happy to talk further on this topic.

Have a great day and thanks for becoming a Budget Direct Insurance customer.

Best,

Geoffrey

Budget Direct Insurance

6221 2111 or help@budgetdirect.com.sg

Důvěryhodný zákazník

7 years ago

advertise as cheapest but not true

Geoffrey

Budget Direct Insurance

7 years ago

Hi,

A member of our team will call you on Monday to discuss.

Thanks

Geoffrey

Budget Direct Insurance

6221 2111 or help@budgetdirect.com.sg

Důvěryhodný zákazník

7 years ago

Good. Cheapest. But can be better if tàilor made with good price.

Seet Seng Wee

7 years ago

Datum nákupu: 02/06/2017

Co říká Seet Seng Wee o Budget Direct Insurance:

The quotation is competitive and the follow up is good. I will recommend to my friends and relatives.

Geoffrey

Budget Direct Insurance

7 years ago

Hi there

Thanks so much for your comments. The team really do appreciate it hearing positive feedback from customers.

On behalf of the team, thanks for becoming a Budget Direct Insurance customer.

Best,

Geoffrey

Budget Direct Insurance

6221 2111 or help@budgetdirect.com.sg

Důvěryhodný zákazník

7 years ago

Datum nákupu: 02/06/2017

I thought that the experience was rather painless, and that customer service over the phone was helpful.

Geoffrey

Budget Direct Insurance

7 years ago

Hello!

Thanks for the 5-star rating! Have a great day - you've just made ours!

On behalf of the team, thanks for becoming a Budget Direct Insurance customer.

Best,

Geoffrey

Budget Direct Insurance

6221 2111 or help@budgetdirect.com.sg

Shen Yi Ru Edwin

7 years ago

Datum nákupu: 02/06/2017

Co říká Shen Yi Ru Edwin o Budget Direct Insurance:

Helen has been the most helpful! She has provided excellent customer service despite numerous requests from me. She is quick and prompt when i needed information urgently.

Geoffrey

Budget Direct Insurance

7 years ago

Hi Edwin

Thanks so much for your kind words about Helen. We think she is awesome too and we know she loves helping customers, which is one of many reasons why she is great at her job.

We will be sure to pass your comments on to her and the rest of the team, who are equally committed to great customer service.

On behalf of the team, thanks for becoming a Budget Direct Insurance customer.

Best,

Geoffrey

Budget Direct Insurance

6221 2111 or help@budgetdirect.com.sg

Neobdržel/a jste pozvánku k recenzi?

O Budget Direct Insurance

Budget Direct Insurance is the trading name of Auto & General Insurance (Singapore) Pte. Limited, which is licensed by the Monetary Authority of Singapore ("MAS"). We are bound by MAS regulations and requirements for insurers. We're part of an international insurance group which provides insurance solutions for millions of policyholders worldwide. The Group includes one of the largest direct personal lines insurers in South Africa and one of the largest personal lines insurance intermediaries in the United Kingdom. The Group is headquartered in the British Isles, generates more than US$2b in annual revenues, and operates from offices across four continents. At Budget Direct Insurance, we're making it easier for Singaporeans to buy quality cover at cheaper prices.

Přečíst vše

+65 6221-2111

190 Clemenceau Avenue, #03-01, Singapore Shopping Centre, Singapore, Central Region, 239924, Singapore

Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Co jsou ocenění Trusted Service Awards

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti Budget Direct Insurance

Third Party Fire and Theft Car InsuranceCompetitive premium indeed, to suit difference need.Více recenzí pro tento výrobek (5,891)Prohlédnout si stránku výrobku

Comprehensive Car InsuranceInsurance premium is attractive.Více recenzí pro tento výrobek (5,891)Prohlédnout si stránku výrobku

Comprehensive Car InsuranceBUDGET DIRECT COULD OFFER MORE PROMOTIONS AND DISCOUNT WHEN VEHICLE ARE FITTED WITH IN-CAR CAMERA AND OTHER SAFETY GADJETS THAT CAN MINIMISE ACCIDENT....Více recenzí pro tento výrobek (5,891)Prohlédnout si stránku výrobku

Comprehensive Car InsuranceGood service and Low priceVíce recenzí pro tento výrobek (5,891)Prohlédnout si stránku výrobku

Comprehensive Car InsuranceQuixk response and reasonably accurate.Competitive pricing but competitors getting closer!!!Více recenzí pro tento výrobek (5,891)Prohlédnout si stránku výrobku

Comprehensive Car InsurancePrice quoted was much lower than what I bought previously.Více recenzí pro tento výrobek (5,891)Prohlédnout si stránku výrobku

Comprehensive Car Insurancepoor. not flexible to give good discount and lose out to othersVíce recenzí pro tento výrobek (5,891)Prohlédnout si stránku výrobku

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?