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Recenze společnosti Budget Direct Insurance

https://www.budgetdirect.com.sg
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Budget Direct Insurance is an online insurer for car, motorcycle and travel, based in Singapore.

Služba
4.7
/5
Produkt
4.6
/5

5

4

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2

1

1,131

227

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9

25

1,415

hodnocení za poslední rok

Zobrazení všech 9,862 recenzí
Důvěryhodný zákazník
7 years ago
Datum nákupu: 25/04/2017
Speedy and very professional services provided by your diligent staff.
Recenze produktu

1
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LI
Lim Chwee Leng Irene
7 years ago
Datum nákupu: 27/04/2017
Co říká Lim Chwee Leng Irene o Budget Direct Insurance:
I sold my vehicle and hence had to cancel the insurance. I called into Budget direct but the associate who took my call displayed very limited knowledge of insurance products and asked very very basic
...
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*****
Budget Direct Insurance
7 years ago
We take all our feedback seriously. We are very sorry to hear you have not been happy with the service you received. Please bear with us whilst we investigate the matter and find out exactly what has happened here. We are always striving to improve our services and that means listening very closely to what our customers have to say. We will get back to you shortly.
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*****
Budget Direct Insurance
7 years ago
Again, thanks for the feedback and further to our initial reply to you. Great speaking to you and thanks for taking the time to help us get this matter sorted for you. We are very sorry for any misunderstanding that arose between yourselves and our staff and is glad to have been given the opportunity to rectify it. 

We are now delighted that you have decided to buy your new insurance policy with us. We pride ourselves on our great customer service. We are always on hand to listen to and serve our customers as best we can. Once again thank you for reaching out to us. 

Please do not hesitate to contact us again should you have any issue. 

From the team at Budget Direct Insurance.
0
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Důvěryhodný zákazník
7 years ago
Datum nákupu: 25/04/2017
It is great to be able to choose the additional features.
0
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Důvěryhodný zákazník
7 years ago
Datum nákupu: 14/12/2016
The website was extremely easy to use. I then discovered that I had put the wrong date in by one day so couldn't renew my road tax automatically. When I phoned Budget Direct to ask for help, the lad
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Důvěryhodný zákazník
7 years ago
Datum nákupu: 20/04/2017
The lady customer services staff is friendly and helpful from quotation to signing up for the motor policy. Like the application process, it is fast and paperless.
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Důvěryhodný zákazník
7 years ago
Datum nákupu: 20/04/2017
Your executive is courteous,helpful and informative.
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0
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Důvěryhodný zákazník
7 years ago
Datum nákupu: 19/04/2017
Quite easy and simple. Price quoted is cheaper than other insurance.
0
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LC
Lee Gak Chiu
7 years ago
Datum nákupu: 20/04/2017
Co říká Lee Gak Chiu o Budget Direct Insurance:
helpful, patience, professional
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0
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Důvěryhodný zákazník
7 years ago
Datum nákupu: 17/04/2017
Easy to use and cheaper than other options.
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0
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Důvěryhodný zákazník
7 years ago
Datum nákupu: 20/04/2017
Very slow response and incompetent staff and manager. Should really improve before it goes down the drain.
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Geoffrey
Budget Direct Insurance
7 years ago
Hi  

Thank you for your feedback. While we understand that you are frustrated with the outcome, after several conversations we're disappointed that you have chosen to leave this rating and comments about our team.

Throughout our website and purchase process, we provide customers with the necessary information they need to help them get the right coverage for their insurance needs.

After the purchase of your various policies online, we verified with you that our policy coverage does not suit your needs. This was why we cancelled your policies and recommended you seek alternative insurance that better suits your needs.

Importantly, our advice was with your best interests in mind as we want to ensure all Singaporean drivers have the appropriate level of cover for their situation. 

We are proud of our Customer Care team, who are highly trained and respectful. Reviewing our interactions, we see our responses and interactions with you were always prompt, courteous and efficient.

If you'd like to discuss further, please feel free to reach out to us at 6221 2111 or help@budgetdirect.com.sg

Yours sincerely,
Geoffrey 
Budget Direct Insurance.
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O Budget Direct Insurance
Budget Direct Insurance is the trading name of Auto & General Insurance (Singapore) Pte. Limited, which is licensed by the Monetary Authority of Singapore ("MAS"). We are bound by MAS regulations and requirements for insurers. We're part of an international insurance group which provides insurance solutions for millions of policyholders worldwide. The Group includes one of the largest direct personal lines insurers in South Africa and one of the largest personal lines insurance intermediaries in the United Kingdom. The Group is headquartered in the British Isles, generates more than US$2b in annual revenues, and operates from offices across four continents. At Budget Direct Insurance, we're making it easier for Singaporeans to buy quality cover at cheaper prices.
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+65 6221-2111
190 Clemenceau Avenue, #03-01, Singapore Shopping Centre, Singapore, Central Region, 239924, Singapore
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O Budget Direct Insurance
Budget Direct Insurance is the trading name of Auto & General Insurance (Singapore) Pte. Limited, which is licensed by the Monetary Authority of Singapore ("MAS"). We are bound by MAS regulations and requirements for insurers. We're part of an international insurance group which provides insurance solutions for millions of policyholders worldwide. The Group includes one of the largest direct personal lines insurers in South Africa and one of the largest personal lines insurance intermediaries in the United Kingdom. The Group is headquartered in the British Isles, generates more than US$2b in annual revenues, and operates from offices across four continents. At Budget Direct Insurance, we're making it easier for Singaporeans to buy quality cover at cheaper prices.