Recenze společnosti Grandstand Motor Sports

Hi John, Thanks for your feedback and your email which Mel has forwarded to me. I'm extremely pleased to hear that overall you had a terrific trip and I very much appreciate your feedback. After speaking to our US travel partner who organise the ground arrangements for this event it appears that Indianapolis Motor Speedway were less than organised this year with the police *******. As you may remember I was your representative 3 years ago and I recall that the police ****** pulled up in front of our coach and we reached the circuit in around 25 minutes on race day, so I can only sincerely apologise for the disorganisation shown by the speedway management this year. Concerning the courier this is very disappointing to hear as I understand that he works on a permanent basis for the company so should be well versed in hosting a group, this information has been fed back to our US counterparts. The Hampton Inn, I have to agree that when I stayed there 3 years ago the plastic plates and cutlery were not ideal. On raising this with the hotel management back then they advised it is purely down to staffing costs, therefore I'm afraid I don’t see this changing in this property. The hotel does have safes for guests but not in each room, only at reception. Did you raise the a/c issue with the front desk may I ask please? For future we shall be more transparent regarding the breakfast and we also are planning to offer a choice of hotels in downtown Indianapolis. I truly hope that despite the issues mentioned you both had a memorable trip and we can be of assistance in the future. Yours sincerely, Debbie Wolfe-Kinch