We had several problems with mechical aspects of Vision 14. The pump, impeller, emptying holding tanks, an improper repair to the hull (starboard side now) lead to delay for mechanic to apply duct ta
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Heather Whiting
Le Boat
5 years ago
Thanks for your feedback and we are very sorry you did not have the fabulous experience we, and you, would have wanted and that you were disappointed with some mechanical problems you experienced during your cruise. We would have hoped you were happy with the way in which we responded at the time. Our local teams are contactable throughout your cruise in case you have questions or need help - I’m sorry if our service levels did not meet your expectations. This is disappointing to hear.
If we can be of any further help at all, please feel free to contact our team at cusotmerservice@leboat.com. We would be happy to discuss this further.
Recenze produktu
The Vision 14 should be removed from the fleet. Every other day there was a mechanical problem.
I will not recommend La Boat to anyone. The Vision 14, smelled of sewer, lost the impeller, electrical problem needed investor switch, there was s hole in the hull (starboard side bow)
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GS
George Singer
Rancho Santa Margarita
5 years ago
Datum nákupu: 10/06/2019
Co říká George Singer o Le Boat:
The boats are nice, but they are not completely checked out before handing them to the customer. We found problems and missing items after we departed. (one shower did not work)
Heather Whiting
Le Boat
5 years ago
We're glad that you enjoyed the boat and your cruise despite those things that did not meet your expectations.
We hope we were able to resolve these issues when they were brought to our attention locally. We really would have wanted you to have a fabulous time start to finish.
Thanks for your feedback. We have forwarded your comments to base operations and if there is anything further we can help with, please feel free to contact customerservice@leboat.com
Recenze produktu
Boats need to be checked more carefully before releasing them to the customer. We found items not working and missing items.
Boats need to be checked more carefully before releasing them to the customer. We found items not working and missing items.
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SM
Scott Matirne
5 years ago
Datum nákupu: 08/06/2019
Co říká Scott Matirne o Le Boat:
The Horizon 5 boats were outstanding and the LeBoat team ensured that everything was just perfect on each of the two boats we rented. The staff was very responsive to our service request when we need
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Recenze produktu
We had an amazing time. The new Horizon 5 boats were outstanding and there was plenty of room with 10 people on board. The towns and villages along the canal were charming and made for a great break
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Can’t say enough about these boats...they were great. Plenty of room for all 10 passengers. The bow and stern thrusters are awesome and made navigation through the canals and locks much easier. Thes
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RF
RF
Colorado
5 years ago
Datum nákupu: 15/06/2019
Co říká RF o Le Boat:
The boat was almost new, and luxurious. We only had one technical problem, which they talked us through on the phone. Bronwin in the office and Sterling checking us out, were both excellent.
Recenze produktu
We had a great time. We really enjoyed the cruising, a great area. Plus we had only one day of rain, so mostly nice weather.
Very luxuriously equipped boat. I was happy to have bow and stern thrusters, as I had only one crew member, inexperienced, and the Horizon 1 is a big boat, around 37 feet.
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GM
Greg Mulvany
5 years ago
Datum nákupu: 05/06/2019
Co říká Greg Mulvany o Le Boat:
The boat was generally in mediocre condition. The heating worked only in the aft cabin. The air conditioning did not work at all. When called about the air conditioning, they responded within a reason
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Heather Whiting
Le Boat
5 years ago
Thank you for your comments and constructive feedback. We are sorry for the discomfort you experienced due to the hot weather during your cruise and the inability of the air conditioning to cool sufficiently. We pride ourselves on delivering excellent customer service and are very sorry that you felt this was not delivered to you despite responding quickly. We value your feedback as it will help us improve our operations and services going forward and we have shared your comments with the base team so that they can take action. With a fleet of over 900 boats in over 40 models of cruiser, we hope that you will reconsider chartering with Le Boat again in the future. We would love to have another opportunity to offer you the wonderful cruise experience expected.
Recenze produktu
See comments regarding the condition of the boat. We paid for air conditioning that didn’t work during a opulent very hot weeks.
Nice layout but poor condition.
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CL
Chris Lukasevich
Jim Thorpe
5 years ago
Datum nákupu: 15/06/2019
Co říká Chris Lukasevich o Le Boat:
What a wonderful trip!!! One week with 9 others and we never got in each other’s way on the Horizon 5! So roomy!!! Everything we needed was on hand and the staff was so informative and available. Coul
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Recenze produktu
We went south from Smith Falls and had a blast!!! The boat ran smoothly, it was roomy and lacked for nothing!
It was a 80th birthday celebration for my dad and he was over the moon!!! We all enjoyed ourselves immensely.
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DF
Diane Fannan
5 years ago
Datum nákupu: 19/06/2019
Co říká Diane Fannan o Le Boat:
Le Boat's service was excellent.
Recenze produktu
The boat was well equipped and modern.
Everything was great. Had a few recommendations, of which none would have been a deal breaker:
More kitchen towels
Better explanation of the sanitation dumping process
A few starter bathroom supplie
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0
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MM
Michael Miller
5 years ago
Datum nákupu: 01/06/2019
Co říká Michael Miller o Le Boat:
Port office staff was helpful and thorough. Orientation to boat was too short/fast as there's lots of information to convey.
Heather Whiting
Le Boat
5 years ago
Thank you for taking the time to send your comments. We endeavor to offer a thorough training and quick response to calls, so we are very glad to hear that you felt the base staff was helpful and thorough. We have sent your feedback to the base for their review and hope to welcome you aboard another Le Boat cruise in the future.
Recenze produktu
Lots of locks, and especially between Tannay and Auxerre no lock keepers present which resulted in long waits and calls to Le Boat to summon.
Boat comfortable except second cabin too small for adults and air conditioning was minimal and not adequate for sleeping.
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RX
Ricardo Xavier
RIO DE JANEIRO
5 years ago
Datum nákupu: 05/06/2019
Co říká Ricardo Xavier o Le Boat:
O sistema de reserva on line é extremamente fácil de navegar, fazer as escolhas e utilizar. A estrutura e o serviço oferecido pela Le Boat é de muita qualidade. Achamos que o barco não estava adequada
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Recenze produktu
Trata-se de uma experiência incrível e muito agradável
O barco é confortável em termos de dimensões, mas não estava adequadamente limpo e apresentou problemas mecânicos que não foram resolvidos. Tivemos que chamar a assistência técnica 4 vezes, nos fazend
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WH
Woody Henderson
5 years ago
Datum nákupu: 10/06/2019
Co říká Woody Henderson o Le Boat:
Small base, well run. Boat was older but clean and ready and worked great.
Heather Whiting
Le Boat
5 years ago
Thank you for offering your positive feedback on your recent Le Boat cruise in the Netherlands. We are gratified to hear that you enjoyed both the service and the region. We hope to welcome you on board another Le Boat vacation soon.
Recenze produktu
Netherlands was amazing; cute, wonderful old architecture, organized, beautiful. Nice people.
The boat is older. The big diesel ran fine. Someday they'll have hybrids.
Discover the beauty of Europe’s lakes, rivers, and canals, their surrounding villages and countryside - all from the unique perspective of your private sundeck. Boating is a wonderful way to relax and enjoy quality time with family and friends and what's even better is there is no experience needed to go on a Le Boat holiday.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Discover the beauty of Europe’s lakes, rivers, and canals, their surrounding villages and countryside - all from the unique perspective of your private sundeck. Boating is a wonderful way to relax and enjoy quality time with family and friends and what's even better is there is no experience needed to go on a Le Boat holiday.