Thanks very much for your feedback. I have tracked your parcel and can see that it was delivered on Friday 5th August at 15:24. I can see that this is a business address though, so
unfortunately it looks like someone must have taken receipt of the parcel and forgotten to mention it until the following Tuesday.
However, just to explain a little further about our shipping times; our delivery time is 3-5 full working days and your order was placed at 10pm on the Monday evening, which means delivery could be up until the following Monday. 90% of the time orders arrive within 3 (full) working days, however very occasionally at peak times it can be the full 5 working days. However, 5 working days is the maximum amount of time that it would be, and includes any processing time before dispatch.
As we're a very small company we're unable to offer express delivery on the checkout, however if customers enquire with us prior to order we will happily add a next day or express service to an order, wherever possible. Thank you again for your feedback and we are sorry to hear that the item was not with you for the intended occasion. Hollie
