Recenze společnosti My Science Shop

Dear Ronald, Thank you for responding to our recent product review, stemming from an item purchased through the My Science Shop. As mentioned in my email (coming from bjames@kalmbach.com) sent on 4/18/19, we apologize that you feel the package took too long to arrive. Most domestic packages are sent through the USPS, which quotes a 7-0 day delivery window. Tracking shows your package from start to finish, arrived in 8 days, which is within their standard; however, we do apologize if you feel it took too long. We went ahead and credited your MasterCard the $4.95 shipping costs associated with the order. Please watch for this credit on an upcoming statement under our publishing name of "Kalmbach". If I can be of further assistance, please do not hesitate to contact me via email or phone below. Best, Becky James Customer Relations Supervisor Kalmbach Media bjames@kalmbach.com (262) 798-6617

Dear John, Thank you for providing feedback on your recent order placed through the My Science Shop. Tracking your package, it does indeed look as if the package has been misplaced in the USPS transit system. I do apologize! A complimentary replacement will be mailing tomorrow. For reference, the replacement order number is #645803. I will personally track the package and circle back with you via email once I see that it was delivered. The email will come from bjames@kalmbach.com. Thank you for your continued patience. Best, Becky James Customer Relations Supervisor Kalmbach Media bjames@kalmbach.com