Hello there
According to the tracking details of your shipment there has been an attempted delivery at 10am on the 13th of November.
Di, 13.11.2018 10:00 --
The recipient was not present. A new delivery attempt will take place.
However the parcel is now being withheld for investigation.
We are happy to send you a new watch for the inconvenience. Please reach out at this email to talk further and we will be happy to solve the issue hello-uk@nordgreen.com
Stating your name and the order number in the subject line
all the best