Thank you for your comments, we welcome all feedback both good and bad. I am very sorry but also somewhat surprised to hear your comments. We mention to clients when they order that we do request that they write a draft of their statement in their own words initially - it is a personal statement after all, and is personal to you. We find that this gives us a better handle on your voice, as well as more specifics, which in turn helps us to turn original rough drafts into more professional, polished and higher-impact statements. In your case I'm sorry to hear that you did not get the scholarship you applied for. Scholarships are very competitive and are numerous factors come into play in addition to your statement, for example your grades, academic achievements, financial circumstances compare to your competitors etc.
We always work with all our customers to produce their statement taking only a few days through to a few weeks to complete at the pace led by the customer. By liaising with our customers at every stage we can improve things such wording, flow, and content; providing completely professional finished documents in keeping with their wishes.
We also offer a complete rewrite service at no charge if contacted within 30 days should any customer not feel 100% confident in the finished product.