Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our delivery service swift for your first order, and we sincerely apologise for any confusion regarding the delivery date for your second order.
Upon reviewing your account, we see that your second order was indeed dispatched promptly next working day from your order date. We understand how important it is to have clarity on delivery timelines, and we regret any oversight in communicating the estimated delivery date to you.
Please note that while our standard practice is to dispatch orders for next working day, actual delivery times may vary depending on your location and the courier's schedule. We aim to provide transparent and accurate information regarding delivery expectations by providing emails every step of the way, but we apologise if this was not clearly conveyed.
We appreciate and value your feedback as this helps us improve our service. If you have any further questions or concerns, please reach out to us directly.
