Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Sunsail Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/sunsail-us | Feefo

Zobrazení všech 416 recenzí

Důvěryhodný zákazník

5 years ago

Datum nákupu: 27/01/2019

Efficient and pleasant staff. The boat met expectations

Jody

Sunsail

5 years ago

Thank you for sharing your 5 star review about your Sunsail charter experience. We appreciate your compliments about our base team and charter boat.

We hope to welcome you back as our guest for another Sunsail charter vacation in the British Virgin Islands soon!

Kind regards,

Sunsail USA

Recenze produktu

Boat was well used but everything worked as expected with a few exceptions. Missing an anchor ball and the chain counter was not working. Despite not flushing toilet paper, one of the heads backed u

...

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Yacht Maintenance : Vynikající

Boat Cleanliness : Vynikající

Snorkelling equipment : Vynikající

Jody

Sunsail

5 years ago

Thank you for your details about the maintenance opportunities on your Sunsail 41. Were you able to communicate these issues with our team when you returned to base on your debrief?

We appreciate all of your feedback and for choosing Sunsail for you sailing adventure. We hope to welcome you back to the islands again for another opportunity to serve you and your guests.

Kind regards,

Sunsail USA

Joe Weber

Lakewood Ranch, FL

5 years ago

Datum nákupu: 21/05/2018

Co říká Joe Weber o Sunsail:

Head in port forward cabin leaked sewage onto the floor. Staff caulked it before departure but it continued to leak all week.......disgusting !! Port engine failed to start enroute to Man-O-War Cay. C

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Jody

Sunsail

5 years ago

Hello,

Thank you for sharing your candid review with us. Please accept our apologies that your level of service fell short not only of our goals, but more importantly, your expectations. You are right, this level of service and response is not first class service.

if you have not already done so and feel so inclined, we invite you share your concerns with our Customer Care team at Customer.care@thlmarine.com. We would like to make this right for you.

Kind regards,

Sunsail USA

Recenze produktu

Great layout overall; liked the fwd cockpit; helm station excellent You MUST get decent cushions for the cockpit; those blue square rock hard things are not at all satisfactory.

Yacht Maintenance : Dobrá

Boat Cleanliness : Výjimečná

Snorkelling equipment : Dobrá

Jody

Sunsail

5 years ago

Thank you for sharing your comments. Great to hear you enjoyed the Sunsail 444.

The feedback on the cushions will be shared with our team! Thank you!

Kind regards,

Sunsail USA

Robert Wright

5 years ago

Datum nákupu: 10/01/2018

Co říká Robert Wright o Sunsail:

The boat was wonderful and the staff and service in port was superb

Jody

Sunsail

5 years ago

Thank you for sharing this 5 star review about your Sunsail BVI charter experience.

We appreciate your compliments about our base team and their service to your needs, lending to your great charter experience all around.

We hope to welcome you back as our guest for another Sunsail charter vacation in the British Virgin Islands soon!

Kind regards,

Sunsail USA

Recenze produktu

The area is recovering from Hurricane Irma, but not completely back yet. That said, it’s still a great place to sail

Base team : Výjimečná

Base Cleanliness : Výjimečná

Jody

Sunsail

5 years ago

The BVI Is certainly one of the world's best sailing destinations and we are very happy you chose to enjoy sailing the Caribbean here with us.

The recovery the islands have made since Irma has been incredible. We are not only very proud of our entire base team and staff for their endurance and dedication to the rebuild of our industry, but also for their own livelihoods, families and friends.

And we sincerely thank you for your support of the islands and contributing to the recover simply by sailing with us and your patronage of each unique island destination.

Kind regards,

Sunsail USA

Důvěryhodný zákazník

5 years ago

Datum nákupu: 12/06/2018

Staff was friendly and eager to help.

Jody

Sunsail

5 years ago

Hello,

Thank you for sharing your 5 star review of Sunsail with us. We appreciate your comments regarding our base staff and service to you and your guests.

We hope to welcome you back to the islands again for your next sailing adventure!

Kind regards,

Sunsail USA

Recenze produktu

Very nice boat. Working with 2 main sheets is a bit tricky and hard to raise main sail without having battens catch on lazy jack lines. Chart plotter and auto pilot system was great

Yacht Maintenance : Vynikající

Boat Cleanliness : Výjimečná

Snorkelling equipment : Vynikající

Jody

Sunsail

5 years ago

Awesome, we are so glad you enjoyed sailing the 404! She's a great boat, sounds like you had a wonderful time on your charter vacation!

Philip Vitale

Birch Lake, Michigan

5 years ago

Datum nákupu: 13/12/2018

Co říká Philip Vitale o Sunsail:

Pretty good ... great staff; boat had a couple minor issues but nothing that caused any serious problems.

Jody

Sunsail

5 years ago

Mr. Vitale,

Thank you for taking time to share your feedback on your Sunsail charter vacation. We are very happy to hear you had a great sailing trip!

Thank you for your feedback on our staff and your charter boat. We apologize that you had any issues at all yet are thankful they weren't of a serious nature for you and your guests. Were you able to share these issues with our base staff?

Many thanks for your review and for selecting Sunsail for your experience. We would love to welcome you back to the islands again for your next adventure.

Kind regards,

Sunsail USA

Recenze produktu

Great winds; great sailing area ... not for the faint of heart

Base team : Výjimečná

Base Cleanliness : Vynikající

Jody

Sunsail

5 years ago

Thank you for your 5 star review of your Sunsail charter vacation experience. We appreciate you taking the time to share your feedback and your ratings of our staff and base.

We hope to welcome you back to one of our bases for your next sailing adventure!

Kind regards,

Sunsail USA

Alan Newell

5 years ago

Datum nákupu: 13/11/2018

Co říká Alan Newell o Sunsail:

Our boat lovely and in excellent condition.

Jody

Sunsail

5 years ago

Thank you for sharing your review with us, Alan and thank you for choosing Sunsail for your charter vacation.

We appreciate your feedback and hope to welcome you on your next sailing adventure!

Kind regards,

Sunsail USA

Recenze produktu

Důvěryhodný zákazník

5 years ago

Datum nákupu: 04/02/2018

Excellent and very friendly front desk service. Boat briefing was easily scheduled and the briefer was prompt and thorough. It did take a while for some last minute issues with the boat to get addre

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Jody

Sunsail

5 years ago

Hello and thank you for taking time to share your Sunsail charter vacation experience with us. It's great to hear you had an excellent experience.

We appreciate you choosing Sunsail for your sailing adventure and on behalf of the entire team - thank you!

Kind regards,

Sunsail USA

Recenze produktu

Rob Miles

5 years ago

Datum nákupu: 19/12/2018

Co říká Rob Miles o Sunsail:

We will look for another Sunsail holiday in either BVI’s or Mexico. Great experience, and well looked after by our flotilla captain (Don) and flotilla hostess (Shaun)

Jody

Sunsail

5 years ago

Hello! Thank you for sharing your 5 star rating on your Sunsail charter experience! We are very happy to hear you had a great experience and support with your flotilla captain and hostess.

We look forward to the opportunity to welcome you back for your next flotilla experience!

Kind regards,

Sunsail USA

Recenze produktu

Důvěryhodný zákazník

5 years ago

Datum nákupu: 23/11/2018

Checkin and checkout generally efficient and good. The provisioner really dropped the ball, neglecting to deliver our meat and bread and delaying our departure until the situation was corrected. Ther

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Jody

Sunsail

5 years ago

Hello,

Thank you for sharing your candid comments about your charter vacation experience. We appreciate your positive comments as well as areas of service where we fell short of delivering an expectational charter experience for your and your guests.

Your feedback regarding our provisioning services will be shared with the appropriate team members in an effort to resolve delivery issues and meet guests expectations in a timely manner.

Thank you for choosing Sunsail, we hope to have another opportunity to welcome you back for your next sailing adventure.

Kind regards,

Sunsail USA

Recenze produktu

Louis Griffith Iii

5 years ago

Datum nákupu: 06/05/2018

Co říká Louis Griffith Iii o Sunsail:

Reply to my emails with specific answers to my complaints, Safety issues, like leaky propane, poor repair of compasses, sails, other things. We could help you improve if you would accept constructive

...

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Jody

Sunsail

5 years ago

Hello and thank you for your candid review. We appreciate your comments.

After investigating further in order to respond to your feedback, I understand you have already been in contact with our Customer Care Department and that your situation has been resolved to your satisfaction.

Thank you for bringing these comments to us so we may use the opportunity to improve our base services.

Kind regards,

Sunsail USA

Recenze produktu

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O Sunsail

We offer 25 sensational sailing destinations around the world. Whether you’re interested in a chartered yacht, a social flotilla or just relaxing while a skipper takes the helm, we have the perfect sailing escape for you. From the Caribbean to Southeast Asia, the Mediterranean to the Seychelles, get inspired with our worldwide sailing destinations.

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+1 800-230-7401

93 N Park Pl Blvd,, Clearwater, Florida, FL 33759, United States

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Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Co jsou ocenění Trusted Service Awards

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti Sunsail

TortolaVíce recenzí pro tento výrobek (171)Prohlédnout si stránku výrobku

Sunsail 41 - 3 cabinBoat was well used but everything worked as expected with a few exceptions. Missing an anchor ball and the chain counter was not working. Despite no...Více recenzí pro tento výrobek (20)Prohlédnout si stránku výrobku

BahamasSaw new areas; relaxed; shallow water sailing a bit "edgy" Great beaches; Nippers on spring break was an experience that brought back memories!...Více recenzí pro tento výrobek (15)Prohlédnout si stránku výrobku

Sunsail 444 - 4 cabinGreat layout overall; liked the fwd cockpit; helm station excellent You MUST get decent cushions for the cockpit; those blue square rock hard things ...Více recenzí pro tento výrobek (49)Prohlédnout si stránku výrobku

TortolaThe area is recovering from Hurricane Irma, but not completely back yet. That said, it’s still a great place to sailVíce recenzí pro tento výrobek (171)Prohlédnout si stránku výrobku

Sunsail 454 - 4 cabinGreat boat and everything workedVíce recenzí pro tento výrobek (37)Prohlédnout si stránku výrobku

GrenadaPeople are friendly to tourists and we got an authentic experience of life in GrenadaVíce recenzí pro tento výrobek (4)Prohlédnout si stránku výrobku

Sunsail 404 - 4 cabinVery nice boat. Working with 2 main sheets is a bit tricky and hard to raise main sail without having battens catch on lazy jack lines. Chart plotter...Více recenzí pro tento výrobek (35)Prohlédnout si stránku výrobku

AntiguaGreat winds; great sailing area ... not for the faint of heartVíce recenzí pro tento výrobek (7)Prohlédnout si stránku výrobku

Sunsail 41 - 3 cabinminor electrical problems; not seriousVíce recenzí pro tento výrobek (5)Prohlédnout si stránku výrobku

TortolaOn our departure day we were told that staff would check us out at 8:00am, as we had a taxi scheduled for 9:30am to the airport. No one showed up at t...Více recenzí pro tento výrobek (171)Prohlédnout si stránku výrobku

Sunsail 454 - 4 cabinVíce recenzí pro tento výrobek (37)Prohlédnout si stránku výrobku

TortolaWonderful week exploring the BVIVíce recenzí pro tento výrobek (171)Prohlédnout si stránku výrobku

Sunsail 404 - 4 cabinThe boat was wonderful and well appointed.Více recenzí pro tento výrobek (4)Prohlédnout si stránku výrobku

TortolaWe arrived at 4.30pm and were told that we would be advised when our boat was ready. At 6.00pm I went to reception to ask if the boat was ready and wa...Více recenzí pro tento výrobek (171)Prohlédnout si stránku výrobku

Sunsail 38 - 2 cabinVíce recenzí pro tento výrobek (11)Prohlédnout si stránku výrobku

TortolaVíce recenzí pro tento výrobek (171)Prohlédnout si stránku výrobku

Sunsail 41 - 3 cabinVíce recenzí pro tento výrobek (20)Prohlédnout si stránku výrobku

AntiguaBeautiful sailing area. Lovely beaches and harbors. Poor service was a distractionVíce recenzí pro tento výrobek (7)Prohlédnout si stránku výrobku

Sunsail 47 - 3 cabinGenerous space, functional equipment, sparse utensils, no cooking gas.Více recenzí pro tento výrobek (15)Prohlédnout si stránku výrobku

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?