We truly appreciate you taking the time to share your experience, and we're genuinely sorry for the frustration and inconvenience you've encountered. Your feedback is invaluable, and we want to assure you that your concerns are being taken seriously.
Our customer care team is already on it, and they will be reaching out to you shortly to understand the situation better and work towards a resolution. We understand the urgency, especially when it comes to your furry friend's well-being, and we're committed to making things right.
Please accept our sincere apologies for any stress this has caused, and thank you for bringing it to our attention.
