Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

TBRN Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/the-building-repair-network | Feefo

Zobrazení všech 794 recenzí

Peter Langmaid

3 months ago

Datum nákupu: 24/05/2024

Co říká Peter Langmaid o TBRN:

Quick and efficient, just what you want when dealing with an insurance claim

Laura

TBRN

3 months ago

Thank you for your feedback, we're pleased to hear that you found our service quick and efficient!

Edmund Jones

Nuneaton

3 months ago

Datum nákupu: 09/05/2024

Co říká Edmund Jones o TBRN:

Very good communication and the repair was excellent. An Ocado van had turned in my drive and taken the corner of my bungalow roof.

Laura

TBRN

3 months ago

We appreciate you taking the time to leave us a 5 star review! We’re thrilled to hear that you were satisfied with our communication and the quality of the repair!

Sian Cartwright

Leeds

3 months ago

Datum nákupu: 23/02/2024

Co říká Sian Cartwright o TBRN:

Communication was nothing special and I often had to chase TBRN for an update. No one I formed us that a site visit was to take place leaving g me questioning whether it actually happened. Overall the

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Laura

TBRN

3 months ago

Thank you for sharing your experience with us. We apologise for the communication issues you experienced during the process. For external works and perhaps more specifically, claims relating to damaged grass, it is common for contractors to visit to assess the damage when they are in your local area as appointments aren’t often necessary, however we are sorry you were not informed about this visit. Additionally, please note that reseeding grass cannot be completed whilst there is any risk of frost, which can inevitably delay claims. We will ensure your feedback is communicated to our contractor. Your feedback is important to us and will help us improve our services. We are committed to providing timely updates and better coordination in the future. If you have any unresolved concerns or need further assistance, please contact me at customerservice@tbrn.co.uk Kind regards, Laura

Důvěryhodný zákazník

3 months ago

Datum nákupu: 08/05/2024

Laura

TBRN

3 months ago

Thank you for taking the time to leave us a 5 star rating!

Důvěryhodný zákazník

3 months ago

Datum nákupu: 22/05/2024

Had to chase multiple times People spoke to had no idea about claim People didn’t know where to get updates to provide us with Generally very poor service and complete lack of customer service

Laura

TBRN

3 months ago

Good Afternoon, Thank you for taking the time to provide your feedback. It’s disappointing to hear that we didn’t meet our usual standards in your experience. We will address these issues with our contractor to ensure better service in the future. We understand from our previous communication that the repair works have been completed to your satisfaction. We appreciate your feedback as it helps us improve our services. Kind regards, Laura

Recenze produktu

Důvěryhodný zákazník

3 months ago

Datum nákupu: 24/05/2024

The repair was initiated very quickly. The workman was very prompt and polite. Within a few hours the work was complete and wouldn’t have known there had been a problem with the wall. Clean and tidy w

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Laura

TBRN

3 months ago

Thank you for your feedback, we're delighted to hear that you had a positive experience with us. It's great to know that our team were prompt, polite, efficient and left the area clean and tidy!

Důvěryhodný zákazník

3 months ago

Datum nákupu: 20/05/2024

Speed service and quality work

Laura

TBRN

3 months ago

Thank you for your 5 star review! We're thrilled to hear that you were satisfied with both the speed and quality of our service!

Finian

Frimley

3 months ago

Datum nákupu: 01/05/2024

Co říká Finian o TBRN:

The contractor that carried out the job was very professional and provided an excellent service.

Bernard McGovern

Coventry

3 months ago

Datum nákupu: 10/05/2024

Co říká Bernard McGovern o TBRN:

Kept me informed about the progression of the work to be carried out and the contractor. All done to schedule

Laura

TBRN

3 months ago

We’re pleased that you were kept informed throughout the process and that works were completed to schedule! Thank you for your great feedback!

Důvěryhodný zákazník

3 months ago

Datum nákupu: 29/04/2024

Laura

TBRN

3 months ago

Thank you for your 5 star rating, we appreciate you taking the time to submit this!

Neobdržel/a jste pozvánku k recenzi?

O TBRN

At TBRN we provide a specialist property claims handling service, including a panel of fully managed and vetted building contractors for quality reinstatement and repairs. Our people have the expertise and professionalism to deliver excellent customer service and satisfaction, with a single point of contact allocated to navigate and support through each individual claim journey.

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01519092788

First Floor, 2 Barnston Lane, Moreton, Merseyside, CH46 7TP, United Kingdom

Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Co jsou ocenění Trusted Service Awards

Součást iniciativy Treefo

Spolupracujeme se společností Ecologi na financování projektů výsadby stromů výměnou za recenze, které shromáždí TBRN

Další informace o společnosti Treefo

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti TBRN

Repair WorkZero customer updates Had to chase multiple times People spoke to had no idea about claim People didn’t know where to get updates to provide us with...Více recenzí pro tento výrobek (1)Prohlédnout si stránku výrobku

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?