Hi Kevin, Thanks for your review. We are very sorry that your experience in shopping with us was not as we would have hoped. Given that you work for the NHS (for which we thank you) I'm sure you will appreciate, we are operating under very unusual conditions at the moment, with occasional slips in our usually very high standards of customer service being caused due to the very high demand for pizza ovens, at a time when we are stretched to the limit due to social distancing within the organisation. We have noted your comments regarding the jubilee clips and usage instructions and will be amending the oven's accompanying paperwork accordingly, however, we rarely get any customer comments about this issue. Your complaint is centred mainly around the delivery being delayed by TNT, which is something we cannot control, and sadly we simply do not have the time available to spend over an hour hanging on the phone to speak to a delivery company in order to chase one item which has been delayed by 24 hours. The recent spike in online shopping has caused all of the delivery networks to experience exceptionally high demand for their services, which has inevitably led to some customers experiencing delays in delivery of their items. (In fact, I recently bought several items from a large DIY chain and waited over 5 weeks for them to be delivered). You did receive your oven the day after the delivery target date, and sadly because of this, we cannot chase the courier for a refund on your behalf, as they are not guaranteeing delivery dates at the moment. I will, however arrange for a couple of handy accessories to be sent out to you by way of an apology.
