How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Planet Rail Adolygiadau | Adolygiadau Gwasanaeth Cwsmeriaid ar gyfer https://www.feefo.com/reviews/planet-rail | Feefo

Arddangos pob 861 adolygiad

Mrs. Christine Ray

1 year ago

Dyddiad y pryniant: 19/11/2021

What Mrs. Christine Ray said about Planet Rail:

Excellent service from Guy and his team who arranged my holiday of a lifetime aboard the Orient Express and stay in Venice thank you so much

Cwsmer Dibynadwy

1 year ago

Dyddiad y pryniant: 06/02/2023

Friendly service. Nothing was too much trouble and we felt that we were important, not just a number

Product reviews

Cwsmer Dibynadwy

1 year ago

Dyddiad y pryniant: 10/11/2021

They are an excellently run small company who really look after their customers as individuals and not just a number. Their rail knowledge is second to none and I would never consider using anyone els

...

Read all

Product reviews

Mrs Pavesi

London

1 year ago

Dyddiad y pryniant: 25/07/2022

What Mrs Pavesi said about Planet Rail:

Have used Planet Rail a few times now and would thoroughly recommend them. They will price a holiday up for you and make any adjustments or changes that you request and guide you along the way. Nothin

...

Read all

Product reviews

Mr. Hunter

1 year ago

Dyddiad y pryniant: 10/05/2022

What Mr. Hunter said about Planet Rail:

Professional from start to finish. Every element of the holiday went exactly as planned. All the trains were booked with good timings and perfect connections. Hotels were amazing

Product reviews

Mr. Lynch

Liverpool

1 year ago

Dyddiad y pryniant: 12/08/2022

What Mr. Lynch said about Planet Rail:

The service was excellent. Everything arranged was perfect from the travel arrangements to the hotel accommodation. I would definitely recommend Planet Rail

Product reviews

Mrs. Segeth

1 year ago

Dyddiad y pryniant: 14/11/2022

What Mrs. Segeth said about Planet Rail:

Fantastic customer service. replied promptly to our questions. kept us informed all the way through. nothing was too much trouble. The whole experience ran like clock work and exceeded our expectation

...

Read all

Product reviews

Mr Graham Cocking

1 year ago

Dyddiad y pryniant: 01/04/2022

What Mr Graham Cocking said about Planet Rail:

I had booked a complex 6 city railway tour, and they spotted part way through my trip that one of the trains was going to be cancelled due to the French national strike. They called me with alternativ

...

Read all

Product reviews

Cwsmer Dibynadwy

1 year ago

Dyddiad y pryniant: 31/01/2020

We have used Planet Rail on several occasions in the past and have always found them to be excellent. We have just returned from a trip around France, visiting several French cities. Everyone from Pla

...

Read all

Product reviews

Cwsmer Dibynadwy

1 year ago

Dyddiad y pryniant: 21/01/2021

A highly professional services from beginning to end

Product reviews

Not received a review invite?

Am Planet Rail

Planet Rail specialises in tailor-made First Class rail holidays to Europe and beyond. Perfect holidays are as much about the enchanting journey as the enticing destination that awaits you. We are an independent, family-run business with a responsible approach to travel and a belief in providing the more personal and professional service you deserve. In other words we are committed to doing our very best to tailor-make your train holiday.

Read all

01347 825292

The Hawk Creative Business Park, Hawkhills, Easingwold, North Yorkshire, YO61 3FE, United Kingdom

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Dysgwch fwy am Feefo

Planet Rail Adolygiadau

VSOE London to Venice and returnThe train journey is definitely worth the cost. Pure magic through the Alps, fabulous train, staff, not to mention the food, it all adds up to a once ...Rhagor o adolygiadau o’r cynnyrch hwn (1)Edrychwch ar wefan y cynnyrch

Venice by First Class railExcellent trip everything was well organised and special requirements were also catered for. We have been before this was a repeat trip with our sons ...Rhagor o adolygiadau o’r cynnyrch hwn (34)Edrychwch ar wefan y cynnyrch

Orient-Express to Venice & return by First Class railWhat a fabulous experience. We loved every bit from the Pullman in the UK to the Orient Express from Calais to Venice. Luxury coaches were put on to ...Rhagor o adolygiadau o’r cynnyrch hwn (8)Edrychwch ar wefan y cynnyrch

London to Venice by First Class rail & return on Orient-ExpressIt was a special occasion holiday arranged for my wife and myself, and with the help of Planet Rail it definitely lived up to all of our expectations....Rhagor o adolygiadau o’r cynnyrch hwn (5)Edrychwch ar wefan y cynnyrch

Orient-Express to Venice & return by First Class railThis trip from start to finish was absolute perfection. Even better than we had hoped for. The Planet Rail staff, the Belmond staff and the hotel Lond...Rhagor o adolygiadau o’r cynnyrch hwn (8)Edrychwch ar wefan y cynnyrch

London to Amsterdam by First Class rail, Amsterdam to Venice on VSOEWe have travelled on the Orient express before, but unbelievably they have made improvements to an already excellent experience.Rhagor o adolygiadau o’r cynnyrch hwn (1)Edrychwch ar wefan y cynnyrch

Grand Tour de FranceAll the cities we visited were very interesting and very different. We really enjoyed them all. The hotels were all great and all our rail journeys wo...Rhagor o adolygiadau o’r cynnyrch hwn (3)Edrychwch ar wefan y cynnyrch

London to Venice by First Class rail & returning on the Orient-ExpressPoor communication from Belmond to the pre arrival transfers VSOE at Verona.Rhagor o adolygiadau o’r cynnyrch hwn (5)Edrychwch ar wefan y cynnyrch

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?