your purchase with British Home Store

Thank you for the feedback. We are sorry to hear that you are unhappy with your order. We strive to answer all emails within 48 hours of receiving them. Our customer service team has been in contact to discuss how you would like to move forwards. If you have any further queries please don't hesitate to contact our helpful team. Assuring you our best attention at all times. Kind regards, The BHS Team

Good afternoon and thank you for your lovely feedback. We hope to see you again soon. Kind Regards, The BHS Team.

Good morning and thank you for your honest feedback. This product was set to 4-6 weeks pre-order on 2nd April and you placed your order on 13th May; the item will have stated 'available for pre-order (4-6 weeks)' on the website. We are sorry for any inconvenience. If you require any further assistance, please do not hesitate to contact our customer service team. Assuring you our best attention at all times. Kind Regards, The BHS Team.

If the pre-order status moves forward any earlier, we will endeavor to let you know as soon as possible. Kind Regards, The BHS Team.

Good morning and thank you for the wonderful 5-star review! We are glad to hear that you love your new lampshade. We hope to see you again. Thanks, The BHS Team

Good evening and thank you for your fantastic feedback. We hope to see you again soon. Kind Regards, The BHS Team.

Good evening and thank you for your amazing feedback! We hope to see you again soon. Kind Regards, The BHS Team.